Instructure incident

We are currently investigating reports of intermittent failures within the DocViewer conversion engine

Minor Resolved View vendor source →

Instructure experienced a minor incident on May 4, 2026 affecting Canvas LMS and eu-central-1 and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 10:54 PM UTC
Resolved
May 04, 2026, 11:41 PM UTC
Duration
46m
Detected by Pingoru
May 04, 2026, 10:54 PM UTC

Affected components

Canvas LMSeu-central-1eu-west-1ap-southeast-1

Update timeline

  1. investigating May 04, 2026, 10:54 PM UTC

    We are currently investigating this issue.

  2. monitoring May 04, 2026, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 04, 2026, 11:41 PM UTC

    This incident has been resolved.