Instructure incident

Unexpected Errors Or Failed Requests When Using AI Tools In Canvas

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Resolved on July 16, 2026.

resolved Jul 16, 2026, 09:16 PM UTC

Users may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.

Started
Jul 16, 2026, 06:30 PM UTC
Resolved
Jul 16, 2026, 06:30 PM UTC
Duration
–
Detected by Pingoru
Jul 16, 2026, 06:30 PM UTC

Update timeline

  1. resolved Jul 16, 2026, 09:16 PM UTC

    Users may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.

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