Instructure incident

Roll Call database misconfiguration for some users

Minor Resolved View vendor source →

Instructure experienced a minor incident on July 14, 2026 affecting Canvas LMS and us-east-1, lasting 6h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 03:28 PM UTC
Resolved
Jul 14, 2026, 10:14 PM UTC
Duration
6h 46m
Detected by Pingoru
Jul 14, 2026, 03:28 PM UTC

Affected components

Canvas LMSus-east-1

Update timeline

  1. investigating Jul 14, 2026, 03:28 PM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2026, 03:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 14, 2026, 03:36 PM UTC

    Users will see a notification that Roll Call is down for maintenance when attempting to access

  4. identified Jul 14, 2026, 06:54 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 14, 2026, 08:24 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 14, 2026, 09:58 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Jul 14, 2026, 10:14 PM UTC

    This incident has been resolved.