Instructure incident

Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio

Major Resolved View vendor source →

Instructure experienced a major incident on July 16, 2026 affecting Canvas LMS and ca-central-1 and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 08:22 AM UTC
Resolved
Jul 16, 2026, 12:21 PM UTC
Duration
3h 58m
Detected by Pingoru
Jul 16, 2026, 08:22 AM UTC

Affected components

Canvas LMSca-central-1Canvas Catalogeu-central-1eu-west-1us-east-1Mastery Connectus-west-2ap-southeast-1ap-southeast-2

Update timeline

  1. investigating Jul 16, 2026, 08:22 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 16, 2026, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 16, 2026, 08:35 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 16, 2026, 08:46 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 16, 2026, 08:49 AM UTC

    We are continuing to investigate this issue.

  6. investigating Jul 16, 2026, 08:56 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jul 16, 2026, 09:13 AM UTC

    AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status

  8. investigating Jul 16, 2026, 09:27 AM UTC

    AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status

  9. investigating Jul 16, 2026, 09:38 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  10. investigating Jul 16, 2026, 09:53 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  11. identified Jul 16, 2026, 10:03 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  12. identified Jul 16, 2026, 10:17 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  13. identified Jul 16, 2026, 10:31 AM UTC

    Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well.

  14. identified Jul 16, 2026, 10:48 AM UTC

    We are continuing to work on a fix for this issue.

  15. identified Jul 16, 2026, 11:03 AM UTC

    We are continuing to work on a fix for this issue.

  16. identified Jul 16, 2026, 11:13 AM UTC

    We are continuing to work on a fix for this issue.

  17. identified Jul 16, 2026, 11:26 AM UTC

    Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions.

  18. identified Jul 16, 2026, 11:38 AM UTC

    We are continuing to work on a fix for this issue.

  19. identified Jul 16, 2026, 11:52 AM UTC

    We are continuing to work on a fix for this issue.

  20. monitoring Jul 16, 2026, 11:57 AM UTC

    A fix has been implemented in all regions for all affected products. We are currently monitoring the results.

  21. resolved Jul 16, 2026, 12:21 PM UTC

    This issue has been resolved and all Instructure products are working as intended.