Inriver Outage History

We're investigating an issue impacting the EU region where customers may experience delays, intermittent errors, or an inability to perform some operations. We've attempted a rolling restart, and an emergency deploy on the impacted instances.

We are continuing to investigate system performance issues in the EU region with the highest priority. Updates will be provided throughout the investigation.

We are investigating reports of system slowness. Some users may experence a higher then expected latency in the portal experence. A fix has been identified and is in the process of being actively deployed.

We are currently investigating an issue affecting our support ticket reporting system that is preventing some users from submitting new support tickets through Inriver. This issue is limited to the ticket submission process and does not affect the Inriver platform itself. Our team is actively working on a resolution and we will post an update as soon as we have more information.

We've identified a workaround: clear the cache and accepting all cookies in your browser allows ticket submission to work as expected. If you're unable to submit a ticket, you can also reach our support team directly at [email protected] . We are continuing to investigate the underlying cause and will post an update as soon as we have more information.

An isssue has been acknowledged and is being investigated.

Investigating We are actively investigating reports of degraded performance affecting the Web Portal, Rest API, and Connect services in the US Production environment. Customers may experience slower-than-normal response times and intermittent errors while using the platform. Our Engineering and SRE teams are actively engaged and working to identify the root cause. We will continue to provide updates as more information becomes available.

We are continuing to investigate degraded performance affecting the Web Portal, Rest API, and Connect services in the US Production environment. Customers may experience slower-than-normal response times and intermittent errors while using the platform. We have seen some improvements, but we will continue the investigation. Next update by 5:00 AM CDT

We are investigating reports of slowness for RestAPI & Web Portal. We will provide an update by 16:00 CEST.

We have implemented actions that have led to some improvements. Based on current findings, please note that an out of band service window is currently scheduled from 18:00 to 19:00 CEST, during which there may be some system disturbances.

Our team continues to investigate reports of slowness affecting the Rest API and Web Portal. We have implemented several actions that have resulted in some performance improvements, and we are actively monitoring the environment. Please note that an out-of-band service window remains scheduled from 18:00 to 19:00 CEST, during which some system disturbances may occur. We will provide another update as soon as more information becomes available.

An Azure issue has been acknowledged and we continuing our investigation.

Users might experience slowness in the portal

We are continuing to investigate the issue.

The investigation is still ongoing. A subset of customers are still affected and we are treating this with the highest priority.

We have made some progress and taken some actions, and some improvements have been observed, but investigations are still ongoing.

An issue has been acknowledged and we are working on a solution.

We are investigating the issue now.

An issue with the US Web Portal services has been acknowledged.

We are investigating reports of erroneous behavior associated with mass update.

An issue with the web portal has been acknowledged and we are investigating.

Issue is still under investigation, several actions taken.

An issue with Zendesk for Customer Support has been reported, and we are investigating the situation.

An issue with increased latency in the REST API has been observed, and we are investigating.