Inriver experienced a notice incident on July 21, 2026, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 21, 2026, 08:52 AM UTC
We are currently investigating an issue affecting our support ticket reporting system that is preventing some users from submitting new support tickets through Inriver. This issue is limited to the ticket submission process and does not affect the Inriver platform itself. Our team is actively working on a resolution and we will post an update as soon as we have more information.
- investigating Jul 21, 2026, 02:04 PM UTC
We've identified a workaround: clear the cache and accepting all cookies in your browser allows ticket submission to work as expected. If you're unable to submit a ticket, you can also reach our support team directly at [email protected] . We are continuing to investigate the underlying cause and will post an update as soon as we have more information.
- monitoring Jul 22, 2026, 07:03 AM UTC
A vendor fix has been deployed to our support ticket reporting system. We are monitoring the system to confirm recovery.
- resolved Jul 24, 2026, 02:17 PM UTC
The issue with our support desk vendor has been fully resolved and has been verified as operating normally.