Inriver experienced a minor incident on September 17, 2026, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 17, 2026, 11:20 AM UTC
We are investigating reports of system slowness. Some users may experence a higher then expected latency in the portal experence. A fix has been identified and is in the process of being actively deployed.
- identified Sep 17, 2026, 12:39 PM UTC
A limited improvement has been reported by a subset of impacted customers. We are continuing to investigate slowness affecting portal for all impacted customers in the US region. Next update by 9am CST.
- identified Sep 17, 2026, 12:48 PM UTC
A fix has been confirmed operational for the full impacted customer base. We are monitoring the system to confirm recovery. Next update with come at 9am CST.
- resolved Sep 17, 2026, 02:19 PM UTC
System stability and performance have been maintained throughout our monitoring period, with no further issues identified. The issue is resolved.