Infobip incident
Multiple Locations - Customer Portal Login Service Degradation
Resolved after 1 hour 16 minutes, affecting Global (Europe) and Great Britain and 1 more, on October 22, 2026.
The issue has been successfully resolved and the Customer Portal login service is once again fully operational. Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login
Affected components
Update timeline
- investigating Oct 22, 2026, 08:51 AM UTC
We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.
- identified Oct 22, 2026, 09:20 AM UTC
Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia. Root cause of the issue was identified and team is actively working on a fix implementation.
- identified Oct 22, 2026, 10:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 22, 2026, 10:07 AM UTC
The issue has been successfully resolved and the Customer Portal login service is once again fully operational. Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login
Your product runs on more than Infobip
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services