Infobip experienced a major incident on October 20, 2026 affecting Vietnam and Vietnam and 1 more component, lasting 17h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2026, 12:52 PM UTC
We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses. The issue has been identified and we are working towards a resolution. We will keep you posted with further updates
- identified Oct 20, 2026, 01:48 PM UTC
We are continuing to work on a fix for this issue, further updates will follow.
- identified Oct 20, 2026, 07:54 PM UTC
We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.
- identified Oct 21, 2026, 03:02 AM UTC
We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.
- resolved Oct 21, 2026, 06:42 AM UTC
The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status. Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays traffic processing, some requests reverted 500 status