Infobip experienced a critical incident on June 30, 2026 affecting Global (Europe) and EU Region-locked and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Global (Europe)EU Region-lockedGreat BritainIndiaIndonesiaPakistanQatarSaudi ArabiaTurkeyUnited Arab Emirates
Update timeline
- investigating Jun 30, 2026, 07:47 AM UTC
We are experiencing a degradation of our Customer Portal services. You may experience a blank page or an unexpected error being returned on portal pages. Our team is investigating the issue, and we will post further updates.
- investigating Jun 30, 2026, 07:48 AM UTC
We are continuing to investigate this issue.
- resolved Jun 30, 2026, 08:01 AM UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with portal access. Start (UTC): 30 June 2026 07:22 End (UTC): 30 June 2026 07:49 Impact: Customer portal access