Infobip incident

EU Region-locked - Multiple Service Degradation

Major Resolved View vendor source →

Infobip experienced a major incident on October 19, 2026 affecting EU Region-locked and EU Region-locked and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 08:52 AM UTC
Resolved
Oct 19, 2026, 08:52 AM UTC
Duration
—
Detected by Pingoru
Oct 19, 2026, 08:52 AM UTC

Affected components

EU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedEU Region-lockedEU Region-locked

Update timeline

  1. resolved Oct 19, 2026, 08:52 AM UTC

    We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services. Start (UTC): 19 October 2026 08:13 End (UTC): 19 October 2026 08:17 Impact: Message submission and processing failures