Infobip incident

Vodafone India RCS service degradation

Resolved after 14 hours 8 minutes, affecting India, on May 21, 2026.

resolved May 22, 2026, 04:12 AM UTC

The issue has been successfully resolved, and RCS service is again operational. Start (UTC): 30 April 2026 03:58 End (UTC): 22 May 2026 02:50 Impact: Clients may have experienced RCA delivery issues towards Vodafone network in India

Started
May 21, 2026, 02:03 PM UTC
Resolved
May 22, 2026, 04:12 AM UTC
Duration
14h 8m
Detected by Pingoru
May 21, 2026, 02:03 PM UTC

Affected components

India

Update timeline

  1. investigating May 21, 2026, 02:03 PM UTC

    We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.

  2. investigating May 21, 2026, 05:26 PM UTC

    The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.

  3. identified May 21, 2026, 11:08 PM UTC

    The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.

  4. identified May 22, 2026, 01:02 AM UTC

    The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.

  5. resolved May 22, 2026, 04:12 AM UTC

    The issue has been successfully resolved, and RCS service is again operational. Start (UTC): 30 April 2026 03:58 End (UTC): 22 May 2026 02:50 Impact: Clients may have experienced RCA delivery issues towards Vodafone network in India

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