Infobip experienced a minor incident on May 21, 2026 affecting India, lasting 14h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 02:03 PM UTC
We are currently experiencing issues with RCS service towards Vodafone India. You may experience issues with RCS templates not being available or issues with delivering messages towards Vodafone India recipient. Our team is investigating this with the operator and more information will follow in next update.
- investigating May 21, 2026, 05:26 PM UTC
The situation continues to be investigated by Vodafone India. Rest assured, we’ll share any new updates we receive from their side as soon as they become available.
- identified May 21, 2026, 11:08 PM UTC
The partner operator is currently working on implementing a fix for this issue. You’ll be informed as soon as there are any updates on the progress.
- identified May 22, 2026, 01:02 AM UTC
The partner operator is actively working on a solution for this issue, and you will be notified as soon as there are any updates on their progress.
- resolved May 22, 2026, 04:12 AM UTC
The issue has been successfully resolved, and RCS service is again operational. Start (UTC): 30 April 2026 03:58 End (UTC): 22 May 2026 02:50 Impact: Clients may have experienced RCA delivery issues towards Vodafone network in India