United States - MMS service degradation

Update timeline

1. investigating Nov 03, 2026, 02:26 PM UTC

   We are currently experiencing issues with the MMS over the United States data center. The issue is currently being investigated and more information will follow in the next update.

2. investigating Nov 03, 2026, 03:00 PM UTC

   Our teams are still investigating the issue. We will keep providing updates.

3. identified Nov 03, 2026, 03:18 PM UTC

   Our dedicated team has identified the affected endpoints: /mms/v2/send and /api/mm7. Requests to these endpoints may experience errors or timeouts. The /mms/2/messages endpoint is not affected at this time. Our dedicated teams are working to resolve the situation as soon as possible. We’ll share further updates as they become available.

4. identified Nov 03, 2026, 04:20 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Nov 03, 2026, 05:01 PM UTC

   Our engineering team is continuing to work on a resolution for the MMS service degradation affecting the United States. We’ll share another update as soon as more information is available.

6. monitoring Nov 03, 2026, 05:50 PM UTC

   A fix has been implemented, and we are monitoring the results to ensure the service remains stable.

7. resolved Nov 03, 2026, 06:40 PM UTC

   The issue affecting the MMS service has been resolved. We're no longer observing errors affecting request processing. During the affected period, you may have experienced submission timeouts and rejections when using /api/mm7 and /mms/v2/send endpoints. Start (UTC): 03 November 2026, 14:04 End (UTC): 03 November 2026, 16:10 Impact: Submission timeouts and rejections when submitting traffic via /api/mm7 and /mms/v2/send endpoints