Infobip incident

Global (Europe) - Zalo service degradation

Resolved after 1 hour 9 minutes, affecting Global (Europe), on October 29, 2026.

resolved Oct 29, 2026, 03:03 PM UTC

The issue has been successfully resolved and the service is once again operational. During the below timeframe, you may have experienced processing delays for inbound Zalo traffic. Start (UTC): 29 October 2026 06:10 End (UTC): 29 October 2026 15:02 Impact: Zalo inbound message processing delay

Started
Oct 29, 2026, 01:53 PM UTC
Resolved
Oct 29, 2026, 03:03 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 29, 2026, 01:53 PM UTC

Affected components

Global (Europe)

Update timeline

  1. investigating Oct 29, 2026, 01:53 PM UTC

    We are currently experiencing issues with the Zalo service over the Global (Europe) data center. Clients may experience delays in inbound message processing. More information will follow in the next update.

  2. resolved Oct 29, 2026, 03:03 PM UTC

    The issue has been successfully resolved and the service is once again operational. During the below timeframe, you may have experienced processing delays for inbound Zalo traffic. Start (UTC): 29 October 2026 06:10 End (UTC): 29 October 2026 15:02 Impact: Zalo inbound message processing delay

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