- Detected by Pingoru
- May 07, 2026, 11:27 PM UTC
- Resolved
- May 08, 2026, 05:40 AM UTC
- Duration
- 6h 13m
Affected: Reporting
Timeline · 4 updates
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investigating May 07, 2026, 11:27 PM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
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identified May 08, 2026, 02:59 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 08, 2026, 04:51 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 08, 2026, 05:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 04:55 AM UTC
- Resolved
- Apr 14, 2026, 07:07 AM UTC
- Duration
- 2h 12m
Affected: Platform Web Portal
Timeline · 3 updates
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investigating Apr 14, 2026, 04:55 AM UTC
We are currently investigating this issue.
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monitoring Apr 14, 2026, 06:35 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 14, 2026, 07:07 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 02:21 PM UTC
- Resolved
- Jan 22, 2026, 05:27 PM UTC
- Duration
- 3h 5m
Affected: Reporting
Timeline · 4 updates
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investigating Jan 22, 2026, 02:21 PM UTC
Our click reporting is currently delayed. We are investigating the issue and will provide an update as quickly as possible. All non-click related reporting is up to date, and tracking is unaffected.
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identified Jan 22, 2026, 02:51 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 22, 2026, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 22, 2026, 05:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 12:38 AM UTC
- Resolved
- Jan 14, 2026, 07:47 AM UTC
- Duration
- 7h 8m
Affected: ReportingWebhook / Postbacks
Timeline · 2 updates
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monitoring Jan 14, 2026, 12:38 AM UTC
We are currently seeing a delay in our upstream conversion event processing pipelines for a subset of our brands. Customers may see a delay of up to 3 hours for data related to these brands to appear in reports. We are actively working on scaling throughput to clear the backlog faster.
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resolved Jan 14, 2026, 07:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 11, 2025, 07:11 PM UTC
- Resolved
- Dec 11, 2025, 09:58 PM UTC
- Duration
- 2h 47m
Affected: Platform Web Portal
Timeline · 2 updates
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identified Dec 11, 2025, 07:11 PM UTC
We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.
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resolved Dec 11, 2025, 09:58 PM UTC
The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 08:58 AM UTC
- Resolved
- Dec 05, 2025, 09:46 AM UTC
- Duration
- 47m
Affected: Platform Web PortalPlatform APIMarketing Website
Timeline · 5 updates
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investigating Dec 05, 2025, 08:58 AM UTC
We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.
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investigating Dec 05, 2025, 09:12 AM UTC
We are continuing to investigate this issue.
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identified Dec 05, 2025, 09:19 AM UTC
We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider.
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monitoring Dec 05, 2025, 09:28 AM UTC
The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results.
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resolved Dec 05, 2025, 09:46 AM UTC
The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).
Read the full incident report →
- Detected by Pingoru
- Oct 30, 2025, 05:20 PM UTC
- Resolved
- Oct 31, 2025, 12:28 AM UTC
- Duration
- 7h 7m
Affected: Reporting
Timeline · 4 updates
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investigating Oct 30, 2025, 05:20 PM UTC
We're currently experiencing delays in pipelining data to our Performance reports. Fact-level reports are up-to-date. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.
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identified Oct 30, 2025, 06:56 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 30, 2025, 10:09 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 31, 2025, 12:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 05:21 AM UTC
- Resolved
- Oct 27, 2025, 07:58 AM UTC
- Duration
- 2h 37m
Affected: Reporting
Timeline · 4 updates
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investigating Oct 27, 2025, 05:21 AM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
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identified Oct 27, 2025, 07:05 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Oct 27, 2025, 07:20 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 27, 2025, 07:58 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 10:29 PM UTC
- Resolved
- Sep 27, 2025, 04:04 PM UTC
- Duration
- 17h 34m
Affected: Platform Web Portal
Timeline · 3 updates
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investigating Sep 26, 2025, 10:29 PM UTC
We have an outage for our Creator Search tool where all searches will return server issues. We are actively working to resolve the issue.
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identified Sep 26, 2025, 10:30 PM UTC
Issue has been identified and we are working on a fix.
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resolved Sep 27, 2025, 04:04 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2025, 06:25 PM UTC
- Resolved
- Aug 21, 2025, 11:11 PM UTC
- Duration
- 4h 45m
Affected: Platform Web Portal
Timeline · 4 updates
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investigating Aug 21, 2025, 06:25 PM UTC
The Brand Marketplace and My Brands pages are currently down for publishers and creators.
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identified Aug 21, 2025, 06:35 PM UTC
We have found root cause and are putting out a fix.
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monitoring Aug 21, 2025, 08:08 PM UTC
A fix has been implemented and the pages are available again. We are monitoring for any further issues.
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resolved Aug 21, 2025, 11:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 13, 2025, 09:05 AM UTC
- Resolved
- Aug 26, 2025, 08:24 AM UTC
- Duration
- 12d 23h
Affected: Storefront Plugins
Timeline · 5 updates
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investigating Aug 13, 2025, 09:05 AM UTC
We are currently experiencing a disruption with our Storefront Plugins; our engineers are investigating the issue.
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identified Aug 14, 2025, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
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identified Aug 14, 2025, 11:56 AM UTC
The primary issue has been mitigated, and we have successfully restored the flow of new, live traffic. Our team is now actively replaying queued data from the outage period to ensure full data consistency. While live functionality is returning, dependent systems may experience data lag until the replay process is complete.
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monitoring Aug 20, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 26, 2025, 08:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 08, 2025, 06:10 PM UTC
- Resolved
- Jul 08, 2025, 10:35 PM UTC
- Duration
- 4h 24m
Affected: Reporting
Timeline · 4 updates
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investigating Jul 08, 2025, 06:10 PM UTC
Reports are taking longer to load than expected. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.
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identified Jul 08, 2025, 07:03 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 08, 2025, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 08, 2025, 10:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 02:43 PM UTC
- Resolved
- Jun 30, 2025, 05:35 PM UTC
- Duration
- 2h 51m
Affected: Reporting
Timeline · 4 updates
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investigating Jun 30, 2025, 02:43 PM UTC
We are currently investigating intermittent issues affecting reporting and Data Lab reporting across the platform. Tracking functionality remains unaffected. We will provide updates as soon as more information becomes available.
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identified Jun 30, 2025, 04:58 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 30, 2025, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 30, 2025, 05:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2025, 11:22 AM UTC
- Resolved
- Jun 26, 2025, 06:20 PM UTC
- Duration
- 6h 58m
Affected: Reporting
Timeline · 3 updates
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identified Jun 26, 2025, 11:22 AM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.
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monitoring Jun 26, 2025, 02:15 PM UTC
The initial issue has been identified and fix and we are monitoring the results.
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resolved Jun 26, 2025, 06:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2025, 09:09 PM UTC
- Resolved
- Jun 25, 2025, 09:15 PM UTC
- Duration
- 5m
Affected: Reporting
Timeline · 2 updates
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investigating Jun 25, 2025, 09:09 PM UTC
We are currently rolling out a new version of Data Lab. During this deployment, users may experience intermittent behavior. We appreciate your patience and understanding as we complete the release.
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resolved Jun 25, 2025, 09:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 07:08 PM UTC
- Resolved
- Jun 13, 2025, 04:29 PM UTC
- Duration
- 21h 20m
Affected: ReportingPlatform Web PortalBatch FTP TrackingProduct CatalogSystem EmailsMarketing Website
Timeline · 5 updates
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investigating Jun 12, 2025, 07:08 PM UTC
Many of our cloud based infrastructure providers are experiencing issues. As a result we are seeing partial outages on the platform on many pages that depend on these platforms. We are currently investigating.
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investigating Jun 12, 2025, 07:17 PM UTC
We are continuing to investigate this issue.
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investigating Jun 12, 2025, 07:18 PM UTC
We are continuing to investigate this issue.
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monitoring Jun 12, 2025, 07:51 PM UTC
Our providers have resolved the issue and we are seeing the site is now operating as expected. We are continuing to monitor.
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resolved Jun 13, 2025, 04:29 PM UTC
We confirmed all services are operating as expected as of 5 PM PDT Thursday June 12th.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2025, 07:56 AM UTC
- Resolved
- Jun 24, 2025, 09:20 AM UTC
- Duration
- 15d 1h
Affected: Product Catalog
Timeline · 4 updates
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investigating Jun 09, 2025, 07:56 AM UTC
We are currently investigating this issue.
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identified Jun 09, 2025, 08:04 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 09, 2025, 08:20 PM UTC
The fix has been implemented and is currently being monitored. Conversions that occurred during the outage are being replayed, and we expect to be fully caught up within the next 24 hours. The team is still actively working on a fix to sync Shopify Product Catalogs.
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resolved Jun 24, 2025, 09:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 06:22 PM UTC
- Resolved
- Jun 04, 2025, 03:59 AM UTC
- Duration
- 9h 37m
Affected: Reporting
Timeline · 4 updates
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identified Jun 03, 2025, 06:22 PM UTC
We're currently experiencing reporting delays, but tracking is unaffected. We have identified the issue and we’re working to implement a fix as quickly as possible.
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identified Jun 03, 2025, 10:30 PM UTC
We identified the hardware issue and are working to replace the replica in our system so we can resume processing. There is no data loss.
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monitoring Jun 04, 2025, 01:01 AM UTC
A fix has been implemented and we are monitoring results while processing catches up.
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resolved Jun 04, 2025, 03:59 AM UTC
This incident has been resolved and reports are catching up.
Read the full incident report →
- Detected by Pingoru
- Jan 26, 2025, 11:30 AM UTC
- Resolved
- Jan 26, 2025, 11:34 AM UTC
- Duration
- 3m
Timeline · 3 updates
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identified Jan 26, 2025, 11:30 AM UTC
Routine scheduled maintenance will begin shortly. This is for incident management purposes and does not impact any services, so is safe to ignore.
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monitoring Jan 26, 2025, 11:32 AM UTC
Moving incident to monitoring status.
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resolved Jan 26, 2025, 11:34 AM UTC
Moving incident to resolved status.
Read the full incident report →
- Detected by Pingoru
- Jan 21, 2025, 12:07 PM UTC
- Resolved
- Jan 21, 2025, 12:14 PM UTC
- Duration
- 6m
Affected: ReportingPlatform Mobile AppAPI TrackingPlatform APIProduct Catalog
Timeline · 4 updates
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investigating Jan 21, 2025, 12:07 PM UTC
We are currently investigating this issue.
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identified Jan 21, 2025, 12:09 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jan 21, 2025, 12:12 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 21, 2025, 12:14 PM UTC
This incident has been resolved.
Read the full incident report →
Critical January 20, 2025 - Detected by Pingoru
- Jan 20, 2025, 02:03 PM UTC
- Resolved
- Jan 20, 2025, 06:02 PM UTC
- Duration
- 3h 59m
Affected: Platform Mobile App
Timeline · 3 updates
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investigating Jan 20, 2025, 02:03 PM UTC
We are currently experiencing disruptions with the mobile app. Our team is actively investigating the issue in collaboration with Google to identify the root cause. We will provide updates as soon as more information becomes available.
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monitoring Jan 20, 2025, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 20, 2025, 06:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 13, 2025, 10:26 AM UTC
- Resolved
- Jan 16, 2025, 02:26 PM UTC
- Duration
- 3d 3h
Timeline · 3 updates
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investigating Jan 13, 2025, 10:26 AM UTC
We are experiencing reduced performance on conversion tracking in the APAC region with customers integrated via the storefront plugins. We are investigating the issue.
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monitoring Jan 13, 2025, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jan 16, 2025, 02:26 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2024, 06:50 PM UTC
- Resolved
- Dec 17, 2024, 08:40 PM UTC
- Duration
- 1h 49m
Affected: API TrackingPlatform API
Timeline · 4 updates
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investigating Dec 17, 2024, 06:50 PM UTC
We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.
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identified Dec 17, 2024, 07:40 PM UTC
We have identified the issue and a fix is being deployed.
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monitoring Dec 17, 2024, 08:16 PM UTC
A fix has been implemented to resolve the elevated API errors and we are monitoring the results.
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resolved Dec 17, 2024, 08:40 PM UTC
Metrics have returned to normal. APIs are available.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2024, 09:09 PM UTC
- Resolved
- Oct 03, 2024, 02:34 AM UTC
- Duration
- 5h 25m
Affected: Reporting
Timeline · 3 updates
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identified Oct 02, 2024, 09:09 PM UTC
Our click reporting is currently delayed. We have identified the issue and we’re working on implementing a fix as quickly as possible. All other reporting is up to date, and tracking is unaffected.
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monitoring Oct 03, 2024, 12:09 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 03, 2024, 02:34 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 24, 2024, 08:14 PM UTC
- Resolved
- Sep 25, 2024, 02:09 AM UTC
- Duration
- 5h 55m
Affected: API Tracking
Timeline · 2 updates
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investigating Sep 24, 2024, 08:14 PM UTC
We are currently investigating a delay in conversion tracking for programs using third-party integrations, such as e-commerce, CRM, or payment platform integrations. We will provide an update soon. Thank you for your patience as we investigate this matter.
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resolved Sep 25, 2024, 02:09 AM UTC
We have identified the cause of the delay in conversion reporting for programs using third-party integrations, such as e-commerce, CRM, or payment platforms, and we are actively processing the backlog of conversions, which we expect to have caught up in in the next 10 hours.
Read the full incident report →
