Impact experienced a major incident on December 5, 2025 affecting Platform Web Portal and Platform API and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 08:58 AM UTC
We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.
- investigating Dec 05, 2025, 09:12 AM UTC
We are continuing to investigate this issue.
- identified Dec 05, 2025, 09:19 AM UTC
We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider.
- monitoring Dec 05, 2025, 09:28 AM UTC
The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results.
- resolved Dec 05, 2025, 09:46 AM UTC
The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).