Impact experienced a major incident on June 12, 2025 affecting Reporting and Platform Web Portal and 1 more component, lasting 21h 20m. The incident has been resolved; the full update timeline is below.
Affected components
ReportingPlatform Web PortalBatch FTP TrackingProduct CatalogSystem EmailsMarketing Website
Update timeline
- investigating Jun 12, 2025, 07:08 PM UTC
Many of our cloud based infrastructure providers are experiencing issues. As a result we are seeing partial outages on the platform on many pages that depend on these platforms. We are currently investigating.
- investigating Jun 12, 2025, 07:17 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 07:18 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 12, 2025, 07:51 PM UTC
Our providers have resolved the issue and we are seeing the site is now operating as expected. We are continuing to monitor.
- resolved Jun 13, 2025, 04:29 PM UTC
We confirmed all services are operating as expected as of 5 PM PDT Thursday June 12th.