Impact experienced a major incident on August 13, 2025 affecting Storefront Plugins, lasting 12d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 09:05 AM UTC
We are currently experiencing a disruption with our Storefront Plugins; our engineers are investigating the issue.
- identified Aug 14, 2025, 08:02 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 14, 2025, 11:56 AM UTC
The primary issue has been mitigated, and we have successfully restored the flow of new, live traffic. Our team is now actively replaying queued data from the outage period to ensure full data consistency. While live functionality is returning, dependent systems may experience data lag until the replay process is complete.
- monitoring Aug 20, 2025, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 08:24 AM UTC
This incident has been resolved.