Impact incident

Brand Marketplace and My Brands pages are not available

Major Resolved View vendor source →

Impact experienced a major incident on August 21, 2025 affecting Platform Web Portal, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 06:25 PM UTC
Resolved
Aug 21, 2025, 11:11 PM UTC
Duration
4h 45m
Detected by Pingoru
Aug 21, 2025, 06:25 PM UTC

Affected components

Platform Web Portal

Update timeline

  1. investigating Aug 21, 2025, 06:25 PM UTC

    The Brand Marketplace and My Brands pages are currently down for publishers and creators.

  2. identified Aug 21, 2025, 06:35 PM UTC

    We have found root cause and are putting out a fix.

  3. monitoring Aug 21, 2025, 08:08 PM UTC

    A fix has been implemented and the pages are available again. We are monitoring for any further issues.

  4. resolved Aug 21, 2025, 11:11 PM UTC

    This incident has been resolved.