Impact experienced a major incident on December 11, 2025 affecting Platform Web Portal, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 11, 2025, 07:11 PM UTC
We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.
- resolved Dec 11, 2025, 09:58 PM UTC
The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).