Impact Outage History

Impact had 30 outages in the last 2 years totaling 13h 1m of downtime — averaging 1.2 incidents per month.

There were 30 Impact outages since May 22, 2024 totaling 13h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.impact.com

Major September 11, 2024

Web Portal Errors

Detected by Pingoru: Sep 11, 2024, 09:48 AM UTC
Resolved: Sep 11, 2024, 03:56 PM UTC
Duration: 6h 7m

Affected: Platform Web Portal

Timeline · 5 updates

investigating Sep 11, 2024, 09:48 AM UTC

The web portal application is experiencing intermittent errors. We are actively working to resolve the issue. Tracking is unaffected.
investigating Sep 11, 2024, 01:24 PM UTC

We continue to work with our upstream partners investigating the issue. Reminder that tracking is unaffected.
investigating Sep 11, 2024, 03:27 PM UTC

The impact.com platform is currently experiencing an outage due to an issue with one of our upstream service providers. We understand the inconvenience this may cause and want to assure you that our team is actively working on resolving the problem. Our technical team is in direct communication with the vendor to expedite a resolution. We appreciate your patience and understanding during this time. Our top priority is to restore full functionality as quickly as possible.
monitoring Sep 11, 2024, 03:29 PM UTC

A fix has been implemented and we are monitoring the result.
resolved Sep 11, 2024, 03:56 PM UTC

This incident has been resolved.

Read the full incident report →

Major July 11, 2024

Data Lab, Brand Benchmark Report, Partner Benchmark Report and Share of Voice Report currently unavailable

Detected by Pingoru: Jul 11, 2024, 06:14 PM UTC
Resolved: Jul 11, 2024, 09:52 PM UTC
Duration: 3h 38m

Affected: Reporting

Timeline · 4 updates

investigating Jul 11, 2024, 06:14 PM UTC

We are currently investigating this issue.
identified Jul 11, 2024, 07:47 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 11, 2024, 09:12 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 11, 2024, 09:52 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 29, 2024

Action reporting delay

Detected by Pingoru: Jun 29, 2024, 08:55 AM UTC
Resolved: Jun 29, 2024, 10:06 AM UTC
Duration: 1h 11m

Affected: ReportingPlatform API

Timeline · 2 updates

monitoring Jun 29, 2024, 08:55 AM UTC

There was an issue loading actions into our analytics subsystem for about half of our clients Friday night. It has now been addressed and we are catching up very quickly, expecting everything back to normal in next 30 minutes. However for clients that export their actions for the previous day via API, the data may have been incomplete so we recommend that you check your export vs. what you see in your reporting and export again if necessary.
resolved Jun 29, 2024, 10:06 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 27, 2024

Elevated API Errors- Resolved

Detected by Pingoru: Jun 27, 2024, 05:13 PM UTC
Resolved: Jun 27, 2024, 05:51 PM UTC
Duration: 37m

Affected: Platform API

Timeline · 5 updates

investigating Jun 27, 2024, 05:13 PM UTC

We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible.
identified Jun 27, 2024, 05:24 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 27, 2024, 05:37 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 27, 2024, 05:50 PM UTC

We are continuing to monitor for any further issues.
resolved Jun 27, 2024, 05:51 PM UTC

This incident has been resolved.

Read the full incident report →

Critical May 22, 2024

General Platform Incident- Investigating

Detected by Pingoru: May 22, 2024, 03:18 PM UTC
Resolved: May 22, 2024, 04:44 PM UTC
Duration: 1h 26m

Affected: Platform API

Timeline · 4 updates

investigating May 22, 2024, 03:18 PM UTC

We're currently experiencing a platform outage, primarily affecting API endpoints. Tracking is unaffected and all events will be processed as soon as the platform is back to normal operation. Our engineers are working diligently to resolve this issue and will provide additional updates once available.
identified May 22, 2024, 03:54 PM UTC

We have identified the issue and we’re working to implement a fix as quickly as possible.
monitoring May 22, 2024, 04:07 PM UTC

A fix has been implemented to resolve the API disruptions and we are monitoring the results.
resolved May 22, 2024, 04:44 PM UTC

The API disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).

Read the full incident report →