IDVerse Enterprise site Returns "504 Gateway Timeout ERROR"
Timeline · 6 updates
- investigating Jul 16, 2026, 10:20 AM UTC
Starting at 12:45 AM PDT, we are experiencing increased 5xx errors when accessing IDKE enterprise sites via the portal or API for CloudFront customers utilizing VPC Origins connectivity. We have confirmed that customers utilising other origin types are not impacted by this issue. Our engineers are engaged and are actively working to mitigate impact. As a workaround, customers who do not require VPC Origins can change their origin type to resolve the errors. We will provide another update by 3:15 AM PDT, or sooner if more information becomes available.
- identified Jul 16, 2026, 10:21 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2026, 11:31 AM UTC
We are continuing to investigate the issue affecting access to our Production and Staging environments for select clients. Our provider has identified the underlying cause of the disruption. A mitigation strategy has now been developed and is currently undergoing testing. Once testing is complete, this will be rolled out in a carefully managed, phased approach to restore normal service. We will provide a further update when significant developments arise.
- monitoring Jul 16, 2026, 12:05 PM UTC
A fix is now being rolled out by our provider to resolve the affected Production and Staging environments. Early indicators show signs of recovery, with users beginning to regain access to their environments. Our teams are continuing to monitor the situation closely as the fix is deployed to ensure connectivity is fully and consistently restored across all affected clients. We will confirm once normal service has been fully restored. Thank you for your patience and understanding while this incident was resolved.
- monitoring Jul 16, 2026, 12:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 16, 2026, 01:15 PM UTC
We are pleased to confirm that the issue affecting access to our Production and Staging environments has now been fully resolved. The fix rolled out by our infrastructure provider has been successfully deployed, and connectivity has been restored across all affected client environments. Our teams have monitored the situation closely to ensure service is operating normally and remains stable. If you continue to experience any difficulties accessing your environment, please don't hesitate to reach out to our support team, who will be happy to assist. We appreciate your patience and understanding throughout this incident.