IDVerse experienced a minor incident on August 28, 2025 affecting 3rd Party Component Services, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 28, 2025, 12:54 AM UTC
Customer Degraded Messaging Burst SMS (used by many customers in the APAC regioN) have identified a potential issue in their systems and are currently investigating remediation options. Users may also additionally see intermittent issues logging into their account via the UI. Note: Messages should be added to queues and not lost. Live incident updates with Burst can be tracked here: https://status.transmitsms.com/incidents/2qtyfkq6hkmc
- resolved Aug 28, 2025, 01:56 AM UTC
A fix was implemented at 11:08 AEST with ongoing monitoring can confirm the issue has been fixed. Transactions/SMS's do not need to be re-sent as SMS's were queued and should have since been delivered.