Is IDVerse down?

Last checked 2m ago
Current status
IDVerse is up

No incidents right now.

IDVerse is operational right now. Last checked 2m ago; the most recent incident resolved 5d ago.

Real-time IDVerse status, recent outages, and incident history: pulled directly from IDVerse's official status page at status.ocrlabs.com every 5 minutes. Pingoru tracks 27 IDVerse services and has captured 4 incidents in the last 90 days (99.46% uptime). Get email, Slack, Discord, or webhook alerts the moment IDVerse reports a new incident, free for 3 monitors, no credit card.

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IDVerse uptime 99.46% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 5h 13m
    Started Oct 23, 2026, 02:35 AM UTC · Resolved Oct 23, 2026, 07:48 AM UTC
    3rd Party Component Services
    Timeline · 3 updates
    • identified · Oct 23, 2026, 04:41 AM UTC

      The IDVerse Support Portal is currently experiencing degraded performance due to an active incident with one of our third-party service providers, Salesforce The issue, identified by Salesforce has been advised on their own status page per https://status.salesforce.com. It is impacting IDVerse access to the IDVerse Support Portal. Support tickets may be delayed as a result. Salesforce has identified the root cause and is actively working on a resolution. We are closely monitoring their progress and will update the status of this incident as more information becomes available.

    • monitoring · Oct 23, 2026, 05:42 AM UTC

      As of 16:34PM AEDT, Salesforce have advised rolling deployments are being pushed out to remedy impacted service instances. IDVerse have noted some access improvement to our Support Portal service, however as the incident is not yet fully resolved and access and navigation issues remain, we will continue to monitor the situation and provide updates as received

    • resolved · Oct 23, 2026, 08:57 AM UTC

      This incident has been marked as resolved by Salesforce

    Latest: This incident has been marked as resolved by Salesforce

  2. Resolved 3h 59m
    Started Oct 21, 2026, 09:44 PM UTC · Resolved Oct 22, 2026, 01:43 AM UTC
    IDKit Enterprise PlatformIDKit Enterprise PlatformIDKit EnterpriseIDKit Enterprise PlatformIDKit Enterprise Platform
    Timeline · 2 updates
    • monitoring · Oct 21, 2026, 09:44 PM UTC

      As part of our ongoing commitment to platform security, we are proactively applying security updates across IDVerse Enterprise environments in response to recently disclosed vulnerabilities affecting an underlying technology component. IDKit updates are complete, while Engine and Core platforms are unaffected by the identified vulnerabilities. These platforms are not impacted by the Enterprise maintenance activities. Our Engineering and Security teams are actively managing this process to maintain the security and integrity of our services while minimising customer impact. Enterprise services remain operational. Some customers may experience temporary service interruptions during maintenance. Affected customers will receive direct communication regarding scheduling and any necessary actions in advance.

    • resolved · Oct 22, 2026, 02:51 AM UTC

      As part of our ongoing commitment to platform security, we have completed the deployment of security updates (as of of 12:43pm AEDT) addressing the recently disclosed vulnerabilities. Our Engineering and Security teams are continuing further infrastructure maintenance and upgrades to strengthen the security and reliability of our services. Services remain operational. Some Enterprise customers may experience temporary service interruptions during the remaining maintenance activities. Affected customers will receive direct communication regarding scheduling and any required actions in advance.

    Latest: As part of our ongoing commitment to platform security, we have completed the deployment of security updates (as of of 12:43pm AEDT) addressing the recently disclosed vulnerabiliti…

  3. Resolved 2h 9m
    Started Sep 17, 2026, 02:25 AM UTC · Resolved Sep 17, 2026, 04:34 AM UTC
    3rd Party Component Services
    Timeline · 3 updates
    • investigating · Sep 17, 2026, 03:52 AM UTC

      DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents. You may receive system errors 'S' responses until the issue is resolved.

    • identified · Sep 17, 2026, 03:53 AM UTC

      The root cause has been identified and restoration is in progress

    • resolved · Sep 17, 2026, 04:34 AM UTC

      This issue was resolved 17/09/2026 1:52 PM AEST

    Latest: This issue was resolved 17/09/2026 1:52 PM AEST

Incident record

Since April 2026 · Statuspage by Atlassian · 27 components checked every 5 minutes
52incidents recorded
12last 12 months
3last 90 days
10 daystypical duration, 12 months

The longest incident in the last year, DVS - Production Intermittent Outage (Passports) on October 29, 2025, ran for 51 days. 1 maintenance window announced in the same period.

Most affected components, last 12 months

  • 3rd Party Component Services7
  • IDKit Enterprise Platform4
  • IDKit Enterprise3
  • IDKit Enterprise Platform3
  • IDKit Enterprise Platform3

Latest incidents

  • Salesforce Service Disruption October 23, 2026 · 5 hours · major outage

    The IDVerse Support Portal is currently experiencing degraded performance due to an active incident with one of our third-party service providers, Salesforce…

  • Service Update: Enterprise Security Maintenance October 21, 2026 · 4 hours · degraded service

    As part of our ongoing commitment to platform security, we are proactively applying security updates across IDVerse Enterprise environments in response to…

  • DVS Production Unscheduled Outage - Passports September 17, 2026 · 2 hours · major outage

    DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents. You may receive system errors 'S' responses…

Outage history

Past 90 days · 3 incidents View full outage history →