Is IDVerse down?
Last checked 2m agoNo incidents right now.
IDVerse is operational right now. Last checked 2m ago; the most recent incident resolved 5d ago.
Real-time IDVerse status, recent outages, and incident history: pulled directly from IDVerse's official status page at status.ocrlabs.com every 5 minutes. Pingoru tracks 27 IDVerse services and has captured 4 incidents in the last 90 days (99.46% uptime). Get email, Slack, Discord, or webhook alerts the moment IDVerse reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- 3rd Party Component Services
Timeline · 3 updates
- identified · Oct 23, 2026, 04:41 AM UTC
The IDVerse Support Portal is currently experiencing degraded performance due to an active incident with one of our third-party service providers, Salesforce The issue, identified by Salesforce has been advised on their own status page per https://status.salesforce.com. It is impacting IDVerse access to the IDVerse Support Portal. Support tickets may be delayed as a result. Salesforce has identified the root cause and is actively working on a resolution. We are closely monitoring their progress and will update the status of this incident as more information becomes available.
- monitoring · Oct 23, 2026, 05:42 AM UTC
As of 16:34PM AEDT, Salesforce have advised rolling deployments are being pushed out to remedy impacted service instances. IDVerse have noted some access improvement to our Support Portal service, however as the incident is not yet fully resolved and access and navigation issues remain, we will continue to monitor the situation and provide updates as received
- resolved · Oct 23, 2026, 08:57 AM UTC
This incident has been marked as resolved by Salesforce
Latest: This incident has been marked as resolved by Salesforce
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- IDKit Enterprise PlatformIDKit Enterprise PlatformIDKit EnterpriseIDKit Enterprise PlatformIDKit Enterprise Platform
Timeline · 2 updates
- monitoring · Oct 21, 2026, 09:44 PM UTC
As part of our ongoing commitment to platform security, we are proactively applying security updates across IDVerse Enterprise environments in response to recently disclosed vulnerabilities affecting an underlying technology component. IDKit updates are complete, while Engine and Core platforms are unaffected by the identified vulnerabilities. These platforms are not impacted by the Enterprise maintenance activities. Our Engineering and Security teams are actively managing this process to maintain the security and integrity of our services while minimising customer impact. Enterprise services remain operational. Some customers may experience temporary service interruptions during maintenance. Affected customers will receive direct communication regarding scheduling and any necessary actions in advance.
- resolved · Oct 22, 2026, 02:51 AM UTC
As part of our ongoing commitment to platform security, we have completed the deployment of security updates (as of of 12:43pm AEDT) addressing the recently disclosed vulnerabilities. Our Engineering and Security teams are continuing further infrastructure maintenance and upgrades to strengthen the security and reliability of our services. Services remain operational. Some Enterprise customers may experience temporary service interruptions during the remaining maintenance activities. Affected customers will receive direct communication regarding scheduling and any required actions in advance.
Latest: As part of our ongoing commitment to platform security, we have completed the deployment of security updates (as of of 12:43pm AEDT) addressing the recently disclosed vulnerabiliti…
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- 3rd Party Component Services
Timeline · 3 updates
- investigating · Sep 17, 2026, 03:52 AM UTC
DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents. You may receive system errors 'S' responses until the issue is resolved.
- identified · Sep 17, 2026, 03:53 AM UTC
The root cause has been identified and restoration is in progress
- resolved · Sep 17, 2026, 04:34 AM UTC
This issue was resolved 17/09/2026 1:52 PM AEST
Latest: This issue was resolved 17/09/2026 1:52 PM AEST
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Incident record
Since April 2026 · Statuspage by Atlassian · 27 components checked every 5 minutesThe longest incident in the last year, DVS - Production Intermittent Outage (Passports) on October 29, 2025, ran for 51 days. 1 maintenance window announced in the same period.
Most affected components, last 12 months
- 3rd Party Component Services7
- IDKit Enterprise Platform4
- IDKit Enterprise3
- IDKit Enterprise Platform3
- IDKit Enterprise Platform3
Latest incidents
- Salesforce Service Disruption
The IDVerse Support Portal is currently experiencing degraded performance due to an active incident with one of our third-party service providers, Salesforce…
- Service Update: Enterprise Security Maintenance
As part of our ongoing commitment to platform security, we are proactively applying security updates across IDVerse Enterprise environments in response to…
- DVS Production Unscheduled Outage - Passports
DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents. You may receive system errors 'S' responses…
- Salesforce Service Disruption ResolvedStarted Oct 23, 2026, 02:35 AM UTC · Resolved Oct 23, 2026, 07:48 AM UTC · 5h 13m
- Started Oct 21, 2026, 09:44 PM UTC · Resolved Oct 22, 2026, 01:43 AM UTC · 3h 59m
- Started Sep 17, 2026, 02:25 AM UTC · Resolved Sep 17, 2026, 04:34 AM UTC · 2h 9m