IDVerse incident

DVS - Production Intermittent Outage (Passports)

Minor Resolved View vendor source →

IDVerse experienced a minor incident on October 29, 2025 affecting 3rd Party Component Services, lasting 50d 14h. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:00 PM UTC
Resolved
Dec 19, 2025, 06:54 AM UTC
Duration
50d 14h
Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC

Affected components

3rd Party Component Services

Update timeline

  1. identified Oct 30, 2025, 05:02 AM UTC

    DVS advised as of October 30th 2025 - 03:00 AEST there is an intermittent outage affecting passport and Electoral Commission documents. Outage being resolved by Microsoft Azure and services are now recovering. You may receive system errors 'S' responses until the issue is resolved.

  2. resolved Dec 19, 2025, 06:54 AM UTC

    This issue is understood to have been impacting periodically between 30/10/25 - noting the following chain of events: > 30/10 outage first indicated as resolved on 08/12 > Issue reoccurred 11/12 and resolved on 12/12 > Issue reoccured 16/12 and resolved on 17/12 Due to the ongoing nature of this intermittent outage, continuation of this outage advice has remained. This incident is now marked as resolved as no further indication from DVS has established continuity of this original incident from September '25. Any issues or concerns, please feel free to reach out to IDVerse Support