IDVerse incident

Liveness Outage - AU server (4:14pm AEST - 4:27 AEST)

Notice Resolved View vendor source →

IDVerse experienced a notice incident on July 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 06:30 AM UTC
Resolved
Jul 28, 2025, 06:30 AM UTC
Duration
—
Detected by Pingoru
Jul 28, 2025, 06:30 AM UTC

Update timeline

  1. resolved Jul 28, 2025, 06:45 AM UTC

    AU Liveness Engine outage from 4:14pm AEST - 4:27 AEST (06:14 to 06:27 UTC). The error encountered during liveness capture has been resolved. Customers are now able to return and complete previously impacted transactions