IDVerse incident

IDKit - Users unable to capture document, instead receive 'Couldn’t recognise your ID'

Critical Resolved View vendor source →

IDVerse experienced a critical incident on August 1, 2025 affecting IDKit Platform, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 02:26 AM UTC
Resolved
Aug 05, 2025, 12:12 AM UTC
Duration
3d 21h
Detected by Pingoru
Aug 01, 2025, 02:26 AM UTC

Affected components

IDKit Platform

Update timeline

  1. identified Aug 01, 2025, 03:26 AM UTC

    We have heard reports of some user being unable to capture documents as part of the user flow. This is currently being investigated by the team.

  2. identified Aug 01, 2025, 03:26 AM UTC

    This is currently under investigation.

  3. identified Aug 01, 2025, 04:18 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Aug 01, 2025, 06:14 AM UTC

    This has been confirmed to impact all IDKit saas regions. The fix is currently in progress and will provide further updates once deployed.

  5. monitoring Aug 01, 2025, 07:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 05, 2025, 12:12 AM UTC

    We have monitored the system post-resolution over the weekend and can confirm that it is now functioning as intended.