ID.me Outage History

ID.me is up right now

ID.me had 12 outages in the last 2 years totaling 140h 40m of downtime — averaging 0.5 incidents per month.

There were 12 ID.me outages since July 24, 2025 totaling 140h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.id.me

Critical July 14, 2026

Verification Services Outage

Detected by Pingoru
Jul 14, 2026, 06:29 AM UTC
Resolved
Jul 14, 2026, 08:45 AM UTC
Duration
2h 15m
Affected: NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Timeline · 4 updates
  1. investigating Jul 14, 2026, 06:29 AM UTC

    Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.

  2. investigating Jul 14, 2026, 07:31 AM UTC

    We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.

  3. monitoring Jul 14, 2026, 08:27 AM UTC

    Third party provider has implemented a fix and we are monitoring the results.

  4. resolved Jul 14, 2026, 08:45 AM UTC

    Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.

Read the full incident report →

Minor June 13, 2026

Delay in Consent SMS

Detected by Pingoru
Jun 13, 2026, 04:20 PM UTC
Resolved
Jun 13, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 13, 2026, 04:20 PM UTC

    Degradation in services for text messages, delayed messages for new user consent.

Read the full incident report →

Minor June 5, 2026

Email Delivery Interruption

Detected by Pingoru
Jun 05, 2026, 12:32 AM UTC
Resolved
Jun 04, 2026, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 05, 2026, 12:32 AM UTC

    Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

Read the full incident report →

Notice May 27, 2026

Elevated Application Errors

Detected by Pingoru
May 27, 2026, 08:42 AM UTC
Resolved
May 27, 2026, 09:06 AM UTC
Duration
24m
Affected: Login Services
Timeline · 3 updates
  1. investigating May 27, 2026, 08:42 AM UTC

    We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

  2. monitoring May 27, 2026, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 26, 2026

Mobile wallet view failing with "Couldn't load your wallet"

Detected by Pingoru
May 26, 2026, 02:45 AM UTC
Resolved
May 26, 2026, 10:00 PM UTC
Duration
19h 14m
Timeline · 6 updates
  1. investigating May 26, 2026, 02:45 AM UTC

    We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

  2. investigating May 26, 2026, 03:41 AM UTC

    Investigation is still in-progress. Next update at 1200AM ET.

  3. investigating May 26, 2026, 04:10 AM UTC

    We are continuing to investigate the issue. Next update at 0100AM ET.

  4. monitoring May 26, 2026, 05:22 AM UTC

    ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

  5. monitoring May 26, 2026, 06:29 PM UTC

    Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

  6. resolved May 26, 2026, 10:00 PM UTC

    Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

Read the full incident report →

Critical April 25, 2026

Service Degradation

Detected by Pingoru
Apr 25, 2026, 10:22 PM UTC
Resolved
Apr 25, 2026, 10:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 12, 2026, 03:18 PM UTC

    ID.me applications are experiencing another platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

Read the full incident report →

Minor April 3, 2026

Service Degradation - Authenticator App Push Notifications

Detected by Pingoru
Apr 03, 2026, 04:05 PM UTC
Resolved
Apr 07, 2026, 04:10 PM UTC
Duration
4d
Affected: MFA- ID.me Authenticator (Push Notifications)
Timeline · 4 updates
  1. investigating Apr 03, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2026, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 05:17 AM UTC

    A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

  4. resolved Apr 07, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Document Processing Delays

Detected by Pingoru
Feb 03, 2026, 05:21 PM UTC
Resolved
Feb 03, 2026, 05:53 PM UTC
Duration
32m
Affected: Document Identity API
Timeline · 3 updates
  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Service Outage

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 01:58 PM UTC
Duration
4h 46m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025

ID.me Sign-in down

Detected by Pingoru
Dec 02, 2025, 09:55 PM UTC
Resolved
Dec 02, 2025, 09:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2025, 10:10 PM UTC

    There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

Read the full incident report →

Critical October 8, 2025

Platform Outage

Detected by Pingoru
Oct 08, 2025, 09:03 PM UTC
Resolved
Oct 08, 2025, 09:48 PM UTC
Duration
45m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Oct 08, 2025, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025

Marketplaces Outage

Detected by Pingoru
Jul 24, 2025, 10:45 AM UTC
Resolved
Jul 25, 2025, 03:23 AM UTC
Duration
16h 37m
Affected: ID.me Shop
Timeline · 4 updates
  1. investigating Jul 25, 2025, 02:12 AM UTC

    An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

  2. monitoring Jul 25, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 25, 2025, 02:55 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2025, 03:23 AM UTC

    This incident has been resolved.

Read the full incident report →