ID.me Outage History

ID.me is up right now

ID.me had 17 outages in the last 2 years totaling 149h 33m of downtime — averaging 0.7 incidents per month.

There were 17 ID.me outages since May 24, 2024 totaling 149h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.id.me

Critical April 25, 2026

Service Degradation

Detected by Pingoru
Apr 25, 2026, 10:22 PM UTC
Resolved
Apr 25, 2026, 10:22 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 12, 2026, 03:18 PM UTC

    ID.me applications are experiencing another platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

Read the full incident report →

Minor April 3, 2026

Service Degradation - Authenticator App Push Notifications

Detected by Pingoru
Apr 03, 2026, 04:05 PM UTC
Resolved
Apr 07, 2026, 04:10 PM UTC
Duration
4d
Affected: MFA- ID.me Authenticator (Push Notifications)
Timeline · 4 updates
  1. investigating Apr 03, 2026, 04:05 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2026, 05:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2026, 05:17 AM UTC

    A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

  4. resolved Apr 07, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 3, 2026

Document Processing Delays

Detected by Pingoru
Feb 03, 2026, 05:21 PM UTC
Resolved
Feb 03, 2026, 05:53 PM UTC
Duration
32m
Affected: Document Identity API
Timeline · 3 updates
  1. investigating Feb 03, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2026, 05:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Service Outage

Detected by Pingoru
Dec 05, 2025, 09:12 AM UTC
Resolved
Dec 05, 2025, 01:58 PM UTC
Duration
4h 46m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationID.me ShopMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 05, 2025, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025

ID.me Sign-in down

Detected by Pingoru
Dec 02, 2025, 09:55 PM UTC
Resolved
Dec 02, 2025, 09:55 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2025, 10:10 PM UTC

    There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

Read the full incident report →

Critical October 8, 2025

Platform Outage

Detected by Pingoru
Oct 08, 2025, 09:03 PM UTC
Resolved
Oct 08, 2025, 09:48 PM UTC
Duration
45m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Oct 08, 2025, 09:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 08, 2025, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 08, 2025, 09:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 24, 2025

Marketplaces Outage

Detected by Pingoru
Jul 24, 2025, 10:45 AM UTC
Resolved
Jul 25, 2025, 03:23 AM UTC
Duration
16h 37m
Affected: ID.me Shop
Timeline · 4 updates
  1. investigating Jul 25, 2025, 02:12 AM UTC

    An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

  2. monitoring Jul 25, 2025, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 25, 2025, 02:55 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2025, 03:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Broad Google Cloud outage impacting ID.me

Detected by Pingoru
Jun 12, 2025, 06:48 PM UTC
Resolved
Jun 13, 2025, 01:24 PM UTC
Duration
18h 36m
Affected: NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:48 PM UTC

    We are continuing to investigate this issue.

  2. investigating Jun 12, 2025, 08:41 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 08:46 PM UTC

    All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

  4. resolved Jun 13, 2025, 01:24 PM UTC

    All services are working within operational parameters.

Read the full incident report →

Notice April 16, 2025

Service Provider Degradation

Detected by Pingoru
Apr 16, 2025, 07:05 PM UTC
Resolved
Apr 16, 2025, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 16, 2025, 07:05 PM UTC

    We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.

Read the full incident report →

Major April 8, 2025

Service outage

Detected by Pingoru
Apr 08, 2025, 01:56 AM UTC
Resolved
Apr 08, 2025, 12:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 08, 2025, 01:56 AM UTC

    We detected an service outage across the ID.me platform that occurred between 8:28 PM - 8:33 PM EDT.

Read the full incident report →

Minor April 6, 2025

Service Provider Processing Delays

Detected by Pingoru
Apr 06, 2025, 05:23 PM UTC
Resolved
Apr 06, 2025, 05:44 PM UTC
Duration
20m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationMFA - ID.me Authenticator (Code Generator)Government Employee VerificationMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Apr 06, 2025, 05:23 PM UTC

    The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.

  2. monitoring Apr 06, 2025, 05:32 PM UTC

    The issue has been identified and team have deployed a fix and are monitoring

  3. resolved Apr 06, 2025, 05:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 15, 2025

Platform Service Partial Outage

Detected by Pingoru
Mar 15, 2025, 09:55 PM UTC
Resolved
Mar 15, 2025, 10:18 PM UTC
Duration
23m
Affected: NIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationKBA-replacement PoliciesCustom Groups VerificationFirst Responder VerificationTelecom Possession APIGovernment Employee VerificationHealth Care Provider VerificationMilitary VerificationNurse VerificationStudent VerificationTeacher Verification
Timeline · 4 updates
  1. investigating Mar 15, 2025, 09:55 PM UTC

    Team is investigating a platform partial outage of verification products

  2. identified Mar 15, 2025, 10:05 PM UTC

    The issue has been identified and the team is deploying a fix

  3. monitoring Mar 15, 2025, 10:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 15, 2025, 10:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 11, 2025

Platform Partial Outage

Detected by Pingoru
Jan 11, 2025, 04:23 PM UTC
Resolved
Jan 11, 2025, 05:13 PM UTC
Duration
49m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 3 updates
  1. investigating Jan 11, 2025, 04:23 PM UTC

    We are currently investigating a issue and will follow with further details

  2. monitoring Jan 11, 2025, 04:39 PM UTC

    The issue has been identified and remediated and the team will continue to monitor.

  3. resolved Jan 11, 2025, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2024

Platform Degradation

Detected by Pingoru
Nov 18, 2024, 03:25 PM UTC
Resolved
Nov 19, 2024, 01:37 AM UTC
Duration
10h 12m
Affected: Login ServicesNIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationAccount ManagementMFA - Text message or phone callKBA-replacement PoliciesCustom Groups VerificationMFA- ID.me Authenticator (Push Notifications)First Responder VerificationTelecom Possession APIMFA - ID.me Authenticator (Code Generator)Government Employee VerificationTelecom Identity APIMFA - WebAuthn (Passkeys, FIDO2, U2F, SecurityKeys)Health Care Provider VerificationDocument Identity APIMilitary VerificationMFA: White Label APINurse VerificationStudent VerificationTeacher Verification
Timeline · 4 updates
  1. identified Nov 18, 2024, 03:25 PM UTC

    The issue has been identified and the team is deploying a fix

  2. identified Nov 18, 2024, 05:03 PM UTC

    The team is continuing on working on a fix at this time to address the ongoing platform degradation.

  3. monitoring Nov 18, 2024, 06:48 PM UTC

    A fix has been implemented to address the platform degradation and the team will continue monitoring.

  4. resolved Nov 19, 2024, 01:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 1, 2024

Shop Outage

Detected by Pingoru
Jul 01, 2024, 02:32 PM UTC
Resolved
Jul 01, 2024, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 01, 2024, 02:32 PM UTC

    ID.me Shop was down for 10 minutes from 10:17am - 10:27am est.

Read the full incident report →

Notice May 29, 2024

Hosted Pages Outage

Detected by Pingoru
May 29, 2024, 11:13 PM UTC
Resolved
May 29, 2024, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 29, 2024, 11:13 PM UTC

    Hosted Pages was unavailable for 62 minutes from 11:04am EST - 12:06pm

Read the full incident report →

Critical May 24, 2024

ID.me Shop Outage

Detected by Pingoru
May 24, 2024, 04:28 PM UTC
Resolved
May 24, 2024, 04:54 PM UTC
Duration
25m
Affected: ID.me Shop
Timeline · 3 updates
  1. investigating May 24, 2024, 04:40 PM UTC

    We are currently investigating this issue.

  2. investigating May 24, 2024, 04:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 24, 2024, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →