ID.me experienced a major incident on March 15, 2025 affecting NIST 800-63-3 Policies and Alumni Verification and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
NIST 800-63-3 PoliciesAlumni VerificationNIST 800-63-2 PoliciesCompany Employee VerificationKBA-replacement PoliciesCustom Groups VerificationFirst Responder VerificationTelecom Possession APIGovernment Employee VerificationHealth Care Provider Verification
Update timeline
- investigating Mar 15, 2025, 09:55 PM UTC
Team is investigating a platform partial outage of verification products
- identified Mar 15, 2025, 10:05 PM UTC
The issue has been identified and the team is deploying a fix
- monitoring Mar 15, 2025, 10:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 15, 2025, 10:18 PM UTC
This incident has been resolved.