ID.me incident

Broad Google Cloud outage impacting ID.me

Notice Resolved View vendor source →

ID.me experienced a notice incident on June 12, 2025 affecting NIST 800-63-3 Policies and NIST 800-63-2 Policies and 1 more component, lasting 18h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:48 PM UTC
Resolved
Jun 13, 2025, 01:24 PM UTC
Duration
18h 36m
Detected by Pingoru
Jun 12, 2025, 06:48 PM UTC

Affected components

NIST 800-63-3 PoliciesNIST 800-63-2 PoliciesKBA-replacement PoliciesTelecom Possession APITelecom Identity APIDocument Identity API

Update timeline

  1. investigating Jun 12, 2025, 06:48 PM UTC

    We are continuing to investigate this issue.

  2. investigating Jun 12, 2025, 08:41 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 12, 2025, 08:46 PM UTC

    All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

  4. resolved Jun 13, 2025, 01:24 PM UTC

    All services are working within operational parameters.