ID Dataweb Outage History

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ID Dataweb had 13 outages in the last 2 years totaling 31h 16m of downtime — averaging 0.5 incidents per month.

There were 13 ID Dataweb outages since March 20, 2025 totaling 31h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iddataweb.com

Minor July 14, 2026

KBA - Elevated Errors

Detected by Pingoru
Jul 14, 2026, 03:58 PM UTC
Resolved
Jul 14, 2026, 07:01 PM UTC
Duration
3h 2m
Affected: Attribute Providers
Timeline · 3 updates
  1. monitoring Jul 14, 2026, 03:58 PM UTC

    We are observing elevated error rates on KBA services in production. We are monitoring this closely and will update the status of this issue as it becomes available.

  2. monitoring Jul 14, 2026, 06:46 PM UTC

    We are seeing signs of recovery from our internal monitoring tools. We will update status once we confirm full recovery

  3. resolved Jul 14, 2026, 07:01 PM UTC

    All KBA services have returned to normal

Read the full incident report →

Minor July 6, 2026

Degraded performance - BiogovID

Detected by Pingoru
Jul 06, 2026, 04:47 PM UTC
Resolved
Jul 06, 2026, 05:14 PM UTC
Duration
27m
Affected: Attribute Providers
Timeline · 2 updates
  1. monitoring Jul 06, 2026, 04:47 PM UTC

    We are observing elevated error rates on BiogovID services in production. We are monitoring closely, more details available here: https://status.incode.com/

  2. resolved Jul 06, 2026, 05:14 PM UTC

    The service has stabilized and returned to normal

Read the full incident report →

Notice March 20, 2026

Production Issue - Latency & Rollback

Detected by Pingoru
Mar 20, 2026, 04:39 PM UTC
Resolved
Mar 20, 2026, 04:39 PM UTC
Duration
—
Affected: AXN
Timeline · 1 update
  1. resolved Mar 20, 2026, 04:39 PM UTC

    Starting around 1045am ET, ID Dataweb observed spikes in latency in our production environment. As a result, we have rolled back last night's deployment, which has returned stability to our production environment. We will continue to monitor throughout the day, and will provide an updated plan next week regarding the application upgrade.

Read the full incident report →

Minor March 4, 2026

Production Issue

Detected by Pingoru
Mar 04, 2026, 10:11 PM UTC
Resolved
Mar 04, 2026, 10:38 PM UTC
Duration
26m
Affected: AXNAdmin
Timeline · 3 updates
  1. investigating Mar 04, 2026, 10:11 PM UTC

    As of 5pm ET, we are observing higher than average latency / timeouts in production across transactions. Our system automatically failed over to our secondary region, which has restored API traffic. Gateway traffic is being rerouted currently. This should restore all connections to baseline. Once done, the team will investigate the underlying issue and determine next steps. We will post updates here in real time.

  2. investigating Mar 04, 2026, 10:18 PM UTC

    Gateway (hosted) traffic has been successfully routed to our secondary region, and is stable. The team is now turning their attention to the underlying issue in US EAST 1. Updates will be provided in real time.

  3. resolved Mar 04, 2026, 10:38 PM UTC

    The underlying issue has been identified and addressed in US EAST 1, and all traffic has been routed back. Traffic remains normal. We will continue to actively monitor as the team further evaluates the root cause. An RCA will be made available in the coming days.

Read the full incident report →

Notice January 26, 2026

BiogovID Cosmetic UI Issue

Detected by Pingoru
Jan 26, 2026, 05:22 PM UTC
Resolved
Jan 26, 2026, 05:47 PM UTC
Duration
24m
Affected: Attribute Providers
Timeline · 2 updates
  1. investigating Jan 26, 2026, 05:22 PM UTC

    We are aware of an intermittent cosmetic UI issue where “Demo App” text may appear in production and are working with the upstream provider to resolve it.

  2. resolved Jan 26, 2026, 05:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 2, 2025

Degraded Performance - PII Validation

Detected by Pingoru
Dec 02, 2025, 08:51 PM UTC
Resolved
Dec 02, 2025, 10:46 PM UTC
Duration
1h 55m
Affected: Attribute Providers
Timeline · 2 updates
  1. identified Dec 02, 2025, 08:51 PM UTC

    We are observing latency and errors with Experian Precise ID. This may be impacting any service which relies on SSN validation. We are in touch with the vendor, and will update here in real time.

  2. resolved Dec 02, 2025, 10:46 PM UTC

    Experian services have been restored. We will continue to actively monitor into the evening.

Read the full incident report →

Minor November 18, 2025

BiogovID Issues

Detected by Pingoru
Nov 18, 2025, 02:15 PM UTC
Resolved
Nov 18, 2025, 08:24 PM UTC
Duration
6h 9m
Affected: Attribute Providers
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:15 PM UTC

    Our GovID verification partner is currently experiencing issues due to the ongoing Cloudflare outage. We are in touch with the vendor, and will update as we get more information. More information can be found at the following links: - https://www.cloudflarestatus.com/ - https://status.incode.com/

  2. monitoring Nov 18, 2025, 03:10 PM UTC

    Cloudflare has deployed a solution, which has addressed the issues with our GovID vendor. We are continuing to monitor closely.

  3. resolved Nov 18, 2025, 08:24 PM UTC

    All systems have remained operational since the last update. We will continue to actively monitor throughout the day.

Read the full incident report →

Minor November 13, 2025

Latency on PII Validation Services

Detected by Pingoru
Nov 13, 2025, 01:21 PM UTC
Resolved
Nov 13, 2025, 02:54 PM UTC
Duration
1h 32m
Affected: Attribute Providers
Timeline · 3 updates
  1. investigating Nov 13, 2025, 01:21 PM UTC

    We are observing increased latency and timeouts on Experian services. We are in touch with the vendor, and will provide updates in real time.

  2. monitoring Nov 13, 2025, 02:01 PM UTC

    Experian services have returned to normal performance levels. We will continue to actively monitor to ensure no further impact.

  3. resolved Nov 13, 2025, 02:54 PM UTC

    Experian remains fully operational. The team will continue to actively monitor throughout the day.

Read the full incident report →

Minor November 3, 2025

System Latency

Detected by Pingoru
Nov 03, 2025, 04:44 PM UTC
Resolved
Nov 03, 2025, 06:09 PM UTC
Duration
1h 25m
Affected: Attribute Providers
Timeline · 2 updates
  1. investigating Nov 03, 2025, 04:44 PM UTC

    We are investigating increased latency on the ID Dataweb system. We are observing 3rd party API calls failing, including Experian. Our team is evaluating, and will provide updates in real time.

  2. resolved Nov 03, 2025, 06:09 PM UTC

    We are observing traffic returning to normal levels within the last hour. We are following up with 3rd party providers to get more details into the issue. Once more information is obtained, ID Dataweb will provide an RCA to affected parties.

Read the full incident report →

Minor October 20, 2025

BioGovID Failure (AWS outage)

Detected by Pingoru
Oct 20, 2025, 06:25 PM UTC
Resolved
Oct 20, 2025, 08:05 PM UTC
Duration
1h 40m
Affected: Attribute Providers
Timeline · 2 updates
  1. identified Oct 20, 2025, 06:25 PM UTC

    Our primary BiogovID vendor is currently experiencing performance issues relating to the ongoing AWS Outage, leading to transaction failures. We are closely monitoring the situation. Status updates for GovID users can be followed here: https://status.incode.com/

  2. resolved Oct 20, 2025, 08:05 PM UTC

    Update - The BiogovID service has been restored, per https://status.incode.com/. We are observing all BiogovID traffic returning to a normal state. We will provide an RCA from the vendor when available.

Read the full incident report →

Notice October 20, 2025

Performance degradation - AWS US Outage

Detected by Pingoru
Oct 20, 2025, 01:33 PM UTC
Resolved
Oct 20, 2025, 10:30 PM UTC
Duration
8h 57m
Affected: AXNAdmin
Timeline · 5 updates
  1. investigating Oct 20, 2025, 01:33 PM UTC

    We are experiencing issues relating to the current AWS outage. As of earlier this morning, ID Dataweb successfully failed over to US EAST 2, which mitigated the issue. Now - we are seeing increased latency, likely caused by 3rd party services being affected by the same issues. We are investigating, and will post updates in real time.

  2. monitoring Oct 20, 2025, 01:43 PM UTC

    Our DevOps team has identified and resolved an issue relating to 3rd party services affected by the current AWS Outage, and we are seeing traffic return to normal. We are running regression and monitoring closely. Customers should see traffic returning to normal. More updates to come.

  3. monitoring Oct 20, 2025, 04:13 PM UTC

    All systems have appeared operational since ~9:30am ET. We are continue to closely monitor, as the broader AWS outage remains ongoing. We will continue to provide live updates here until all 3rd party systems are restored.

  4. monitoring Oct 20, 2025, 08:11 PM UTC

    Our Application Performance Monitoring tools indicate that ID Dataweb systems remain fully operational, in spite of the ongoing AWS issues, since roughly 9:30am ET. We will keep this incident in "monitoring" state until AWS fully closes the incident on their side.

  5. resolved Oct 20, 2025, 10:30 PM UTC

    AWS has restored the affected systems that caused the outage in the US-EAST-1 region. All ID DataWeb services are operating normally. We are marking this incident as resolved.

Read the full incident report →

Minor August 4, 2025

Partial Degradation - BioGovID Services (Incode)

Detected by Pingoru
Aug 04, 2025, 10:02 PM UTC
Resolved
Aug 04, 2025, 11:55 PM UTC
Duration
1h 53m
Affected: Attribute Providers
Timeline · 3 updates
  1. identified Aug 04, 2025, 10:02 PM UTC

    We are observing a second incident with BiogovID Services provided by Incode, which is partially affecting production traffic. Incode has opened a second issue (https://status.incode.com/#). We are in touch with the appropriate support & operations teams, and will provide updates as they become available.

  2. monitoring Aug 04, 2025, 10:32 PM UTC

    We are observing full restoration of Incode services at this time. Our team will continue to monitor throughout the evening.

  3. resolved Aug 04, 2025, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 20, 2025

Production Cluster-Related Issues

Detected by Pingoru
Mar 20, 2025, 04:21 PM UTC
Resolved
Mar 20, 2025, 07:41 PM UTC
Duration
3h 20m
Affected: AXNAPIAdminGatewayAttribute Providers
Timeline · 8 updates
  1. investigating Mar 20, 2025, 04:06 PM UTC

    We are rapidly investigating an infrastructure issue affecting our PreProduction and Production environments and will provide updates shortly. The majority of traffic is currently believed to be affected including access to the admin console.

  2. investigating Mar 20, 2025, 04:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 20, 2025, 04:21 PM UTC

    Service has been partially restored and the team is monitoring the relevant infrastructure changes.

  4. investigating Mar 20, 2025, 04:33 PM UTC

    Service has been restored for Gateway customers and remains unavailable for API customers; we are actively resolving the issue and scaling back up relevant infrastructure.

  5. investigating Mar 20, 2025, 04:38 PM UTC

    We are continuing to investigate this issue.

  6. identified Mar 20, 2025, 05:29 PM UTC

    An issue with one of our Production clusters in US-East-1 (AWS) resulted in a partial failover to US-East-2; our team has identified the issue with the failover instance and is working on the fix. Services remain unavailable to API customers and degraded for Gateway customers; access to the admin console also remains degraded at this time. We will provide updates within every hour until resolution. We understand the impact of this incident and appreciate your patience. Please contact [email protected] with any questions or concerns.

  7. monitoring Mar 20, 2025, 05:37 PM UTC

    Our team has fully resolved the related infrastructure issues and all services are fully operational for all customers at this time. We will continue to monitor performance and follow-up directly with a RCA. Incident Start: 03/20/2025, 11:50 AM EST Incident End: 03/20/2025, 01:30 PM EST Incident Duration: 1h 40m You can check this page (status.iddataweb.com) regularly or subscribe to its updates per your preference. Please contact [email protected] with any additional questions or concerns.

  8. resolved Mar 20, 2025, 07:41 PM UTC

    This incident has been resolved and an RCA will be provided as soon as possible.

Read the full incident report →