ID Dataweb incident

Partial Degradation - BioGovID Services (Incode)

ID Dataweb experienced a minor incident on August 4, 2025 affecting Attribute Providers, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started: Aug 04, 2025, 10:02 PM UTC
Resolved: Aug 04, 2025, 11:55 PM UTC
Duration: 1h 53m
Detected by Pingoru: Aug 04, 2025, 10:02 PM UTC

Affected components

Attribute Providers

Update timeline

identified Aug 04, 2025, 10:02 PM UTC

We are observing a second incident with BiogovID Services provided by Incode, which is partially affecting production traffic. Incode has opened a second issue (https://status.incode.com/#). We are in touch with the appropriate support & operations teams, and will provide updates as they become available.
monitoring Aug 04, 2025, 10:32 PM UTC

We are observing full restoration of Incode services at this time. Our team will continue to monitor throughout the evening.
resolved Aug 04, 2025, 11:55 PM UTC

This incident has been resolved.