ID Dataweb experienced a minor incident on October 20, 2025 affecting Attribute Providers, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Attribute Providers
Update timeline
- identified Oct 20, 2025, 06:25 PM UTC
Our primary BiogovID vendor is currently experiencing performance issues relating to the ongoing AWS Outage, leading to transaction failures. We are closely monitoring the situation. Status updates for GovID users can be followed here: https://status.incode.com/
- resolved Oct 20, 2025, 08:05 PM UTC
Update - The BiogovID service has been restored, per https://status.incode.com/. We are observing all BiogovID traffic returning to a normal state. We will provide an RCA from the vendor when available.