ID Dataweb had 11 outages in the last 2 years totaling 26h 44m of downtime — averaging 0.5 incidents per month.
There were 11 ID Dataweb outages since August 4, 2025 totaling 26h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are observing elevated error rates on BiogovID services in production. We are monitoring closely, more details available here: https://status.incode.com/
Monitors indicate BiogovID services have been restored in production, and we're seeing production BiogovID traffic regain stability. We will continue throughout the evening.
Starting around 1045am ET, ID Dataweb observed spikes in latency in our production environment. As a result, we have rolled back last night's deployment, which has returned stability to our production environment. We will continue to monitor throughout the day, and will provide an updated plan next week regarding the application upgrade.
As of 5pm ET, we are observing higher than average latency / timeouts in production across transactions. Our system automatically failed over to our secondary region, which has restored API traffic. Gateway traffic is being rerouted currently. This should restore all connections to baseline. Once done, the team will investigate the underlying issue and determine next steps. We will post updates here in real time.
Gateway (hosted) traffic has been successfully routed to our secondary region, and is stable. The team is now turning their attention to the underlying issue in US EAST 1. Updates will be provided in real time.
The underlying issue has been identified and addressed in US EAST 1, and all traffic has been routed back. Traffic remains normal. We will continue to actively monitor as the team further evaluates the root cause. An RCA will be made available in the coming days.
We are aware of an intermittent cosmetic UI issue where “Demo App” text may appear in production and are working with the upstream provider to resolve it.
This incident has been resolved.
We are observing latency and errors with Experian Precise ID. This may be impacting any service which relies on SSN validation. We are in touch with the vendor, and will update here in real time.
Experian services have been restored. We will continue to actively monitor into the evening.
Our GovID verification partner is currently experiencing issues due to the ongoing Cloudflare outage. We are in touch with the vendor, and will update as we get more information. More information can be found at the following links: - https://www.cloudflarestatus.com/ - https://status.incode.com/
Cloudflare has deployed a solution, which has addressed the issues with our GovID vendor. We are continuing to monitor closely.
All systems have remained operational since the last update. We will continue to actively monitor throughout the day.
We are observing increased latency and timeouts on Experian services. We are in touch with the vendor, and will provide updates in real time.
Experian services have returned to normal performance levels. We will continue to actively monitor to ensure no further impact.
Experian remains fully operational. The team will continue to actively monitor throughout the day.
We are investigating increased latency on the ID Dataweb system. We are observing 3rd party API calls failing, including Experian. Our team is evaluating, and will provide updates in real time.
We are observing traffic returning to normal levels within the last hour. We are following up with 3rd party providers to get more details into the issue. Once more information is obtained, ID Dataweb will provide an RCA to affected parties.
Our primary BiogovID vendor is currently experiencing performance issues relating to the ongoing AWS Outage, leading to transaction failures. We are closely monitoring the situation. Status updates for GovID users can be followed here: https://status.incode.com/
Update - The BiogovID service has been restored, per https://status.incode.com/. We are observing all BiogovID traffic returning to a normal state. We will provide an RCA from the vendor when available.
We are experiencing issues relating to the current AWS outage. As of earlier this morning, ID Dataweb successfully failed over to US EAST 2, which mitigated the issue. Now - we are seeing increased latency, likely caused by 3rd party services being affected by the same issues. We are investigating, and will post updates in real time.
Our DevOps team has identified and resolved an issue relating to 3rd party services affected by the current AWS Outage, and we are seeing traffic return to normal. We are running regression and monitoring closely. Customers should see traffic returning to normal. More updates to come.
All systems have appeared operational since ~9:30am ET. We are continue to closely monitor, as the broader AWS outage remains ongoing. We will continue to provide live updates here until all 3rd party systems are restored.
Our Application Performance Monitoring tools indicate that ID Dataweb systems remain fully operational, in spite of the ongoing AWS issues, since roughly 9:30am ET. We will keep this incident in "monitoring" state until AWS fully closes the incident on their side.
AWS has restored the affected systems that caused the outage in the US-EAST-1 region. All ID DataWeb services are operating normally. We are marking this incident as resolved.
We are observing a second incident with BiogovID Services provided by Incode, which is partially affecting production traffic. Incode has opened a second issue (https://status.incode.com/#). We are in touch with the appropriate support & operations teams, and will provide updates as they become available.
We are observing full restoration of Incode services at this time. Our team will continue to monitor throughout the evening.
This incident has been resolved.