iAdvize Outage History

iAdvize is up right now

There were 4 iAdvize outages since February 27, 2026 totaling 1h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iadvize.com

Critical April 14, 2026

P0 - Disruption on our platform

Detected by Pingoru
Apr 14, 2026, 03:08 PM UTC
Resolved
Apr 14, 2026, 04:04 PM UTC
Duration
55m
Affected: LoginLoginEngagement settingsConversation viewsDistribution settingsMessage exchangeChannel settingsConversation closureUsers managementConversation transferStatistics (conversations)Mirroring / CobrowsingSending emailCanned answer
Timeline · 3 updates
  1. identified Apr 14, 2026, 03:08 PM UTC

    We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.

  2. monitoring Apr 14, 2026, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2026

P0 - Platform disruptions

Detected by Pingoru
Apr 09, 2026, 10:05 AM UTC
Resolved
Apr 09, 2026, 09:58 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 09, 2026, 10:05 AM UTC

    We experienced minor slowdowns starting at 11:00. From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in particular. The issue has now been resolved, but we continue to monitor the situation. Thank you for your understanding.

Read the full incident report →

Major March 6, 2026

P1 - Copilot Conversation Processing Disruption

Detected by Pingoru
Mar 06, 2026, 11:02 AM UTC
Resolved
Mar 06, 2026, 11:02 AM UTC
Duration
—
Affected: Copilot Shopper
Timeline · 1 update
  1. resolved Mar 06, 2026, 11:02 AM UTC

    We experienced a disruption affecting Copilot conversation processing (Duration: 11:05 - 11:25 (UTC) | 20 minutes) due to internal misconfiguration. The issue has been fully resolved. We apologize for any inconvenience and thank you for your patience.

Read the full incident report →

Major February 27, 2026

P1 - Whatsapp conversation processing is blocked

Detected by Pingoru
Feb 27, 2026, 08:29 AM UTC
Resolved
Feb 27, 2026, 08:55 AM UTC
Duration
26m
Affected: FacebookFacebook MessengerWhatsAppSMS
Timeline · 4 updates
  1. investigating Feb 27, 2026, 08:29 AM UTC

    We are currently experiencing an issue with the social channel. You will not be able to send or receive messages in social conversations. We are working on it.

  2. identified Feb 27, 2026, 08:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 08:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →

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