iAdvize incident

P1 - Platform disruption: Knowledge Library & AISA unavailable

Critical Resolved View vendor source →

iAdvize experienced a critical incident on June 15, 2026 affecting Copilot Shopper, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 02:03 PM UTC
Resolved
Jun 15, 2026, 02:09 PM UTC
Duration
5m
Detected by Pingoru
Jun 15, 2026, 02:03 PM UTC

Affected components

Copilot Shopper

Update timeline

  1. investigating Jun 15, 2026, 02:03 PM UTC

    We are currently experiencing disruptions on our platform: knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses.

  2. monitoring Jun 15, 2026, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 15, 2026, 02:09 PM UTC

    This incident was resolved at 15:55.