Resolved after 1 hour 6 minutes, affecting Login and Login and 1 more, on April 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
LoginLoginEngagement settingsConversation viewsDistribution settingsMessage exchangeChannel settingsConversation closureUsers managementConversation transfer
Update timeline
- investigating Apr 13, 2026, 02:19 PM UTC
We are experiencing the following issues: - Some agents are not receiving any chats despite being in “available” status. - Others are encountering a blank page. - Access to the supervision interface is completely unavailable.
- identified Apr 13, 2026, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 03:26 PM UTC
This incident has been resolved.
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