iAdvize incident

P0 - Disruption on our platform

Critical Resolved View vendor source →

iAdvize experienced a critical incident on April 13, 2026 affecting Login and Login and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 02:19 PM UTC
Resolved
Apr 13, 2026, 03:26 PM UTC
Duration
1h 6m
Detected by Pingoru
Apr 13, 2026, 02:19 PM UTC

Affected components

LoginLoginEngagement settingsConversation viewsDistribution settingsMessage exchangeChannel settingsConversation closureUsers managementConversation transfer

Update timeline

  1. investigating Apr 13, 2026, 02:19 PM UTC

    We are experiencing the following issues: - Some agents are not receiving any chats despite being in “available” status. - Others are encountering a blank page. - Access to the supervision interface is completely unavailable.

  2. identified Apr 13, 2026, 02:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 13, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2026, 03:26 PM UTC

    This incident has been resolved.