Hypercare experienced a minor incident on September 16, 2026 affecting Hypercare service, lasting 27d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Hypercare service
Update timeline
- resolved Oct 14, 2026, 03:36 PM UTC
A new app update containing the network optimization fix was built, tested, and released on September 28. Since the release, performance has stabilized and no further connection issues have been reported. This incident is now fully resolved. If you continue to experience any issues, please reach out to our support team at [email protected]. Impacted: Login and Single Sign On - US Region