Hypercare incident
[Global] Scheduled maintenance of our third party Single Sign On Provider (WorkOS)
Resolved after 35 minutes, affecting Hypercare service and Login and Single Sign On - US Region, on October 10, 2026.
Our third party Single Sign On Provider WorkOS is undergoing a required platform upgrade on starting at 11:00 AM Eastern Time (15:00 UTC) and ending at 12:00PM (16:00 UTC). Within this window, Hypercare expect a single period of increased latency and error rate lasting up to 2 minutes only on Single Sign On and Directory Sync which relies on the third party partner. If you have any questions, please reach out our support at [email protected]
Affected components
Update timeline
- identified Oct 10, 2026, 03:00 PM UTC
Our third party Single Sign On Provider WorkOS is undergoing a required platform upgrade on starting at 11:00 AM Eastern Time (15:00 UTC) and ending at 12:00PM (16:00 UTC). Within this window, Hypercare expect a single period of increased latency and error rate lasting up to 2 minutes only on Single Sign On and Directory Sync which relies on the third party partner. If you have any questions, please reach out our support at [email protected]
- resolved Oct 10, 2026, 03:35 PM UTC
The scheduled maintenance has been completed by WorkOS
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