Ongoing since 10:50 PM UTC, affecting Hypercare service.
The following features are temporarily unavailable for viewing or download while the upgrade is underway: - Photos and videos - File attachments - Audio files for virtual pagers - On-call schedule and report downloads Our team is actively working to restore access. We will share the next update as soon as more information is available.
Affected components
Update timeline
- investigating Oct 30, 2026, 10:50 PM UTC
We are currently disabling files and attachments sent via Hypercare until an urgent upgrade is completed. This means any attachments sent via Hypercare will be possible but viewing of these attachments may not be possible until this upgrade completes. We will continue to update as the upgrade progresses. Impacted: File Attachments - US Region
- identified Oct 30, 2026, 11:06 PM UTC
The following features are temporarily unavailable for viewing or download while the upgrade is underway: - Photos and videos - File attachments - Audio files for virtual pagers - On-call schedule and report downloads Our team is actively working to restore access. We will share the next update as soon as more information is available.
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