Hypercare incident

Unable to use Single Sign-On login

Resolved after 11 minutes, affecting Hypercare service and Login and Single Sign On - US Region, on July 16, 2026.

investigating Jul 16, 2026, 09:23 AM UTC

We are currently experiencing an issue with Single Sign-On (SSO) logins due to a service interruption with our third-party provider, WorkOS. Our team is actively monitoring the situation.

Started
Jul 16, 2026, 09:20 AM UTC
Resolved
Jul 16, 2026, 09:32 AM UTC
Duration
11m
Detected by Pingoru
Jul 16, 2026, 09:20 AM UTC

Affected components

Hypercare serviceLogin and Single Sign On - US Region

Update timeline

  1. investigating Jul 16, 2026, 09:23 AM UTC

    We are currently experiencing an issue with Single Sign-On (SSO) logins due to a service interruption with our third-party provider, WorkOS. Our team is actively monitoring the situation.

  2. resolved Jul 16, 2026, 09:32 AM UTC

    This incident has been resolved.

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