HUIT incident

Panopto Outage impacting Panopto videos in Canvas and harvard.hosted.panopto.com

HUIT experienced a notice incident on September 3, 2025 affecting Panopto, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2025, 01:22 PM UTC
Resolved: Sep 03, 2025, 02:29 PM UTC
Duration: 1h 6m
Detected by Pingoru: Sep 03, 2025, 01:22 PM UTC

Affected components

Panopto

Update timeline

investigating Sep 03, 2025, 01:22 PM UTC

Users are experiencing difficulties accessing the main Panopto site at harvard.hosted.panopto.com as well as Panopto videos embedded in Canvas pages. The vendor is investigating both issues. For classroom recordings, we recommend recording locally until service is restore.
resolved Sep 03, 2025, 02:29 PM UTC

Users can once again access the Panopto site at harvard.hosted.panopto.com as well as Panopto videos embedded in Canvas pages.