HubSpot Outage History
HubSpot is up right nowPingoru has recorded 57 incidents for HubSpot: 55 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 28 of 720 (4%) |
| May 2026 | 3 | 30 of 744 (4%) |
| June 2026 | 4 | 5 of 720 (1%) |
| July 2026 | 5 | 176 of 744 (24%) |
| August 2026 | 3 | 5 of 744 (1%) |
| September 2026 | 5 | 10 of 720 (1%) |
| October 2026 | 4 | 8 of 588 (1%) |
Incidents, newest first
Notice March 23, 2026 Issues with Forms 39m Marketing Tools, Website
Started Mar 23, 2026, 02:42 PM UTC· resolved Mar 23, 2026, 03:22 PM UTC
- investigating Mar 23, 2026, 02:42 PM UTC
We are investigating an issue impacting Forms. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Mar 23, 2026, 02:48 PM UTC
We've addressed the issue that caused Forms to be unavailable in all affected regions since 10:26 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Mar 23, 2026, 03:22 PM UTC
Between 10:15 AM (UTC -04:00) and 10:37 AM (UTC -04:00), all customers in all affected regions experienced issues with Forms on landing pages. This was caused by a server impairment. As of 10:37 AM (UTC -04:00), our Forms on landing pages are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice March 19, 2026 Saved views were removed from the view tabs on the index page 10m CRM
Started Mar 19, 2026, 07:31 PM UTC· resolved Mar 19, 2026, 07:41 PM UTC
- monitoring Mar 19, 2026, 07:31 PM UTC
We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Mar 19, 2026, 07:41 PM UTC
We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice March 5, 2026 HelpDesk not available for the customers and the Support team 46m CRM, Service Tools, Chat & Automation
Started Mar 05, 2026, 11:39 AM UTC· resolved Mar 05, 2026, 12:26 PM UTC
- identified Mar 05, 2026, 11:39 AM UTC
We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Mar 05, 2026, 11:53 AM UTC
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Mar 05, 2026, 11:57 AM UTC
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- monitoring Mar 05, 2026, 12:12 PM UTC
We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- resolved Mar 05, 2026, 12:26 PM UTC
The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.
Notice February 25, 2026 Workflows are not working for some customers 27m Chat & Automation
Started Feb 25, 2026, 09:10 PM UTC· resolved Feb 25, 2026, 09:37 PM UTC
- investigating Feb 25, 2026, 09:10 PM UTC
We are investigating an issue impacting workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Feb 25, 2026, 09:37 PM UTC
Workflows are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Workflows should be working properly. No data was lost.
Notice February 19, 2026 CRM record creation is unavailable for some customers 15h 49m CRM
Started Feb 19, 2026, 06:11 PM UTC· resolved Feb 20, 2026, 10:00 AM UTC
- monitoring Feb 19, 2026, 06:53 PM UTC
We've addressed the issue that caused CRM record creation to be unavailable since 1:11 PM EST (UTC -05:00) on Feb 19, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.
- resolved Feb 19, 2026, 06:54 PM UTC
CRM record creation is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and CRM record creation should be working properly. No data was lost.
Notice February 18, 2026 Users experiencing frequent session expirations / disconnections from HubSpot 1h 22m CRM, Marketing Tools, Website, Sales Tools and 4 more
Started Feb 18, 2026, 11:01 AM UTC· resolved Feb 18, 2026, 12:24 PM UTC
- investigating Feb 18, 2026, 11:01 AM UTC
We are investigating an issue impacting session expirations and disconnections. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Feb 18, 2026, 11:19 AM UTC
We've addressed the issue that caused sessions to be invalidated in North America, Europe, the Asian Pacific since 08:48 AM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Feb 18, 2026, 12:24 PM UTC
Between 08:48 AM (UTC +00:00) and 12:20 AM (UTC +00:00), many customers in all affected regions experienced issues with session invalidation. This was caused by a load balancer impairment. As of 12:20 AM (UTC +00:00), our session invalidation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice February 10, 2026 Scheduling meetings with Google Meet is unavailable for some customers 25m Sales Tools
Started Feb 10, 2026, 11:16 AM UTC· resolved Feb 10, 2026, 11:42 AM UTC
- investigating Feb 10, 2026, 11:16 AM UTC
Scheduling meetings with Google Meet isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.
- investigating Feb 10, 2026, 11:21 AM UTC
The choice to add "Google Meet" links in meetings isn't available right now for some customers . We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.
- resolved Feb 10, 2026, 11:42 AM UTC
Between 10:30 AM (UTC +01:00) and 12:20 PM (UTC +01:00), some customers in all affected regions experienced issues with our Google Meet integration. This was caused by a rollout issue. As of 12:20 PM (UTC +01:00), our our Google Meet integration are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice February 5, 2026 Help Desk and Conversations Inbox channels not receiving ticket 29m
Started Feb 05, 2026, 09:06 PM UTC· resolved Feb 05, 2026, 09:36 PM UTC
- identified Feb 05, 2026, 09:06 PM UTC
We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Feb 05, 2026, 09:20 PM UTC
We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Feb 05, 2026, 09:36 PM UTC
Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice February 5, 2026 Clicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread 5h 18m Chat & Automation
Started Feb 05, 2026, 04:22 PM UTC· resolved Feb 05, 2026, 09:41 PM UTC
- investigating Feb 05, 2026, 04:22 PM UTC
We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Feb 05, 2026, 08:08 PM UTC
We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.
- monitoring Feb 05, 2026, 09:15 PM UTC
We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.
- resolved Feb 05, 2026, 09:41 PM UTC
Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.
Notice January 29, 2026 Email events and workflow enrolment delayed 3h 25m
Started Jan 29, 2026, 11:28 AM UTC· resolved Jan 29, 2026, 02:53 PM UTC
- identified Jan 29, 2026, 11:28 AM UTC
We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Jan 29, 2026, 11:58 AM UTC
We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is investigating the cause of this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Jan 29, 2026, 12:47 PM UTC
We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is actively investigating the cause of this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Jan 29, 2026, 01:16 PM UTC
We're addressing the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Jan 29, 2026, 01:43 PM UTC
We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Jan 29, 2026, 02:10 PM UTC
We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Jan 29, 2026, 02:41 PM UTC
We're continuing to address the cause of the event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- resolved Jan 29, 2026, 02:53 PM UTC
We're resolved the issue causing event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays affected tools such as email events, workflow enrollment and CRM updates in HubSpot.
Notice January 20, 2026 UI extensions from integrations are not loading 34m CRM, Sales Tools, Integrations
Started Jan 20, 2026, 05:43 PM UTC· resolved Jan 20, 2026, 06:17 PM UTC
- investigating Jan 20, 2026, 05:43 PM UTC
We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Jan 20, 2026, 06:17 PM UTC
Between 11:47 AM (UTC -05:00) and 01:05 PM (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM (UTC -05:00), our app cards and UI extensions are working properly and the incident has been fully resolved. No data was lost. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice January 15, 2026 Marketing email editor and page editor not loading 1h 19m Marketing Tools, Website
Started Jan 15, 2026, 05:47 AM UTC· resolved Jan 15, 2026, 07:06 AM UTC
- identified Jan 15, 2026, 05:47 AM UTC
We've identified the issue that caused marketing tools to be partially unavailable in North America, Europe since 05:25 AM (UTC +00:00). We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- investigating Jan 15, 2026, 06:19 AM UTC
We are investigating an issue impacting content tools, marketing tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Jan 15, 2026, 07:06 AM UTC
Between 05:25 AM (UTC +00:00) and 07:00 AM (UTC +00:00), some customers in North America, Europe experienced issues with content tools, marketing tools. This was caused by a load balancer impairment. As of 07:00 AM (UTC +00:00), our content tools, marketing tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice January 12, 2026 Investigating with issue scheduling marketing emails and cancelling marketing emails that’ve been scheduled 1h 28m Marketing Tools, Chat & Automation
Started Jan 12, 2026, 10:18 PM UTC· resolved Jan 12, 2026, 11:47 PM UTC
- investigating Jan 12, 2026, 10:18 PM UTC
We are investigating an issue impacting marketing emails. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Jan 12, 2026, 10:35 PM UTC
We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Jan 12, 2026, 10:46 PM UTC
We've addressed the issue that caused marketing emails to be partially unavailable in North America, Europe, the Asian Pacific since 03:39 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Jan 12, 2026, 11:47 PM UTC
Between 03:39 PM (UTC -05:00) and 06:40 PM (UTC -05:00), a small number of customers in all affected regions experienced issues with marketing emails. This was caused by a database impairment. As of 06:40 PM (UTC -05:00), our marketing emails are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice December 5, 2025 HubSpot is currently unavailable for all customers. 23m CRM, Marketing Tools, Website, Sales Tools and 7 more
Started Dec 05, 2025, 09:09 AM UTC· resolved Dec 05, 2025, 09:33 AM UTC
- investigating Dec 05, 2025, 09:09 AM UTC
HubSpot is currently unavailable for all users due to a Cloudflare outage - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We are working with Cloudflare to resolve the issue, and we'll update this page when we have more information. We will be back with an update within 30 minutes.
- monitoring Dec 05, 2025, 09:20 AM UTC
Cloudflare has addressed the issue that prevented HubSpot from loading beginning at 3:55 AM EST (UTC -05:00) on Dec 5, 2025. We're monitoring performance closely to ensure the software recovers properly. We will be back with an update within 15 minutes.
- resolved Dec 05, 2025, 09:33 AM UTC
Between 04:55 PM (UTC +08:00) and 05:20 PM (UTC +08:00), all customers in all regions experienced issues with all impaired tools. This was caused by a Cloudflare outage. As of 05:20 PM (UTC +08:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice December 1, 2025 Setting Contacts to non-marketing on the next update date is delayed for some customers 6h 28m
Started Dec 01, 2025, 09:34 AM UTC· resolved Dec 01, 2025, 04:02 PM UTC
- monitoring Dec 01, 2025, 09:34 AM UTC
We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly.
- monitoring Dec 01, 2025, 12:37 PM UTC
We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're still monitoring performance closely to ensure the tools recover properly as we work through all affected regions.
- resolved Dec 01, 2025, 04:02 PM UTC
Marketing contact updates are no longer delayed. We've identified and addressed the cause of the delays that began at 04:05 AM (UTC +01:00) on Dec 1, 2025. The issue is now fully resolved.
Notice November 11, 2025 HubSpot tools are unavailable for some customers in Canada 1h 2m
Started Nov 11, 2025, 05:12 PM UTC· resolved Nov 11, 2025, 06:15 PM UTC
- identified Nov 11, 2025, 05:12 PM UTC
We've identified the issue that caused commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools to be unavailable for some users hosted in Canada since 04:53 PM (UTC +00:00). We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 11, 2025, 05:34 PM UTC
We estimate that we will restore service in the next 30 minutes. We are mitigating impact from a service impairment which we believe is caused by a production configuration change. We are scaling the system. The information on this page reflects our understanding of the incident and impact of the time of the update. Only customers hosted in Canada are currently impacted. We will be back with an update within 30 minutes.
- monitoring Nov 11, 2025, 06:00 PM UTC
We've addressed the issue that caused HubSpot tools to be partially unavailable for users hosted in Canada since 04:53 PM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Nov 11, 2025, 06:15 PM UTC
Between 04:53 PM (UTC +00:00) and 05:55 PM (UTC +00:00), some customers in Canada experienced issues with HubSpot tools. This was caused by a production configuration change. As of 05:55 PM (UTC +00:00), our HubSpot tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice November 6, 2025 Partial Global Search Results for Some Customers 22h 25m
Started Nov 06, 2025, 11:49 AM UTC· resolved Nov 07, 2025, 10:15 AM UTC
- identified Nov 06, 2025, 11:49 AM UTC
We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change. We will be back with an update within 15 minutes. As a workaround, use the dedicated search functionality of the CRM object page. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 12:03 PM UTC
We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 12:32 PM UTC
We estimate that we will restore service in the next several hours. We are mitigating the impact of a database impairment, which we believe is caused by a bad production code change. We are reverting the change. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 01:03 PM UTC
We estimate that we will restore service in the next several hours. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. The global contact search should be partially restored in Europe. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 01:32 PM UTC
We estimate that we will restore service in the next several hours. We are mitigating impact from a database impairment which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. The global contact search has been restored. We are monitoring the roll-out to restore all object indices. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 02:01 PM UTC
We estimate that we will restore the full search service in the next several hours. We are mitigating the impact from a database impairment, which we believe is caused by a bad production code change. We are reverting the change and restoring the correct database state. The global contact search has been restored. We are monitoring the roll-out to restore all object indices. As a workaround, use the dedicated search functionality of the CRM object page. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 02:56 PM UTC
We are working to fully restore the search service and expect recovery to complete within the next several hours. We are mitigating the impact of a database issue that we believe was caused by a recent production code change. We have reverted this change and are restoring the correct database state. Global contact search has been restored. We are monitoring the roll-out as we bring back all remaining object indices. In the meantime, please use the dedicated search on each CRM object page to find the records you need. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.
- identified Nov 06, 2025, 03:53 PM UTC
We are working to fully restore the search service and expect recovery to complete within the next several hours. We are mitigating the impact of a database issue that we believe was caused by a recent production code change. We have reverted this change and are restoring the correct database state. Global contact search has been restored. We are monitoring the roll-out as we bring back all remaining object indices. In the meantime, please use the dedicated search on each CRM object page to find the records you need. We will be back with an update within 3 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Nov 06, 2025, 04:19 PM UTC
We have mitigated the issue that caused global search to return partial search results since 10:30 AM EST (UTC -05:00) on Nov 5, 2025. Global contact search is now operational again. Further object indices are continuing to recover. We are closely monitoring performance and search result completeness. If you still experience missing results while search indices are recovering, please use the dedicated search on each CRM object page as a temporary workaround. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Nov 07, 2025, 10:15 AM UTC
Between 10:30 AM EST (UTC -05:00) on Nov 5, 2025, and 8:32 AM EST (UTC -05:00) on Nov 6, 2025, some customers experienced issues with global search. This was caused by a database impairment. As of 9:32 AM EST (UTC -05:00) on Nov 6, 2025, our global search is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Notice October 20, 2025 Multiple apps, including Reporting and Developer Tools, are down for some customers. 15h 57m Reports, Developer Tools
Started Oct 20, 2025, 04:11 PM UTC· resolved Oct 21, 2025, 08:09 AM UTC
- identified Oct 20, 2025, 01:41 PM UTC
We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We’re working with our partner, Snowflake, to resolve the issue and will share an update within 30 minutes. Only North American customers are affected. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 02:11 PM UTC
We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj
- identified Oct 20, 2025, 02:52 PM UTC
We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We will continue working with our partner, Snowflake, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 03:36 PM UTC
We found the issue causing reporting and Snowflake exports to be down since 9:03 AM EDT on Oct 20, 2025. We continue working with our partners, Snowflake, AWS, to resolve the issue, and will share an update within 30 minutes. Only customers hosted in North America are currently impacted. https://status.snowflake.com/incidents/gvmvnx7lyxjj
- identified Oct 20, 2025, 04:11 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 04:46 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 05:25 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 05:54 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 06:37 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 07:05 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 07:36 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- identified Oct 20, 2025, 08:25 PM UTC
Multiple apps, including Reporting and Developer Tools, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within an hour.
- identified Oct 20, 2025, 09:39 PM UTC
Multiple apps, including Reporting, are unavailable for our customers in North America. We continue to work with our cloud platform provider, AWS, to resolve this issue (https://health.aws.amazon.com/health/status). We will be back with an update within 30 minutes.
- monitoring Oct 20, 2025, 10:25 PM UTC
We've addressed the issue that caused reporting to be partially unavailable in North America since 09:03 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 21, 2025, 08:09 AM UTC
We've addressed the issue that caused multiple apps to be partially unavailable. HubSpot is working properly and the incident has been fully resolved.
Notice October 20, 2025 Multiple apps are unavailable for some customers 2h 10m
Started Oct 20, 2025, 08:34 AM UTC· resolved Oct 20, 2025, 10:45 AM UTC
- investigating Oct 20, 2025, 08:34 AM UTC
Multiple apps aren't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 30 minutes.
- investigating Oct 20, 2025, 08:46 AM UTC
We are investigating an issue impacting multiple HubSpot apps. We are working with our cloud platform provider, AWS, to resolve it.
- identified Oct 20, 2025, 09:09 AM UTC
We've identified the issue that's been preventing HubSpot software from loading since 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.
- monitoring Oct 20, 2025, 09:33 AM UTC
We've addressed the issue that prevented HubSpot from loading beginning at 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're monitoring performance closely to ensure the software recovers properly. We will be back with an update within 30 minutes.
- monitoring Oct 20, 2025, 10:15 AM UTC
We've addressed the issue that caused multiple apps to be unavailable since 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.
- resolved Oct 20, 2025, 10:45 AM UTC
HubSpot is now working for all users. We identified and addressed the root cause of the issue that prevented HubSpot from loading, and the issue is fully resolved. No data was lost.