HubSpot incident

Setting Contacts to non-marketing on the next update date is delayed for some customers

Notice Resolved View vendor source →

HubSpot experienced a notice incident on December 1, 2025, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 09:34 AM UTC
Resolved
Dec 01, 2025, 04:02 PM UTC
Duration
6h 28m
Detected by Pingoru
Dec 01, 2025, 09:34 AM UTC

Update timeline

  1. monitoring Dec 01, 2025, 09:34 AM UTC

    We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly.

  2. monitoring Dec 01, 2025, 12:37 PM UTC

    We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're still monitoring performance closely to ensure the tools recover properly as we work through all affected regions.

  3. resolved Dec 01, 2025, 04:02 PM UTC

    Marketing contact updates are no longer delayed. We've identified and addressed the cause of the delays that began at 04:05 AM (UTC +01:00) on Dec 1, 2025. The issue is now fully resolved.