CRM record creation is unavailable for some customers

Update timeline

1. monitoring Feb 19, 2026, 06:53 PM UTC

   We've addressed the issue that caused CRM record creation to be unavailable since 1:11 PM EST (UTC -05:00) on Feb 19, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

2. resolved Feb 19, 2026, 06:54 PM UTC

   CRM record creation is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and CRM record creation should be working properly. No data was lost.