- Detected by Pingoru
- May 01, 2026, 03:52 PM UTC
- Resolved
- May 02, 2026, 07:31 PM UTC
- Duration
- 1d 3h
Timeline · 3 updates
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monitoring May 01, 2026, 03:52 PM UTC
In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We have implemented a fix and will continue to monitor closely. While there may still be some residual impact to messages as outstanding retries and queue delays clear over the next ~72 hours, we expect impact to remain limited.
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monitoring May 01, 2026, 04:34 PM UTC
In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We have implemented a fix and will continue to monitor closely. While there may still be some residual impact to messages with elongated headers and as outstanding retries and queue delays clear over the next ~72 hours, we expect impact to remain limited.
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resolved May 02, 2026, 07:31 PM UTC
HubSpot has continued to monitor the fix and believe we have addressed the underlying issue. Some messages deployed before May 1, 5 pm EDT may still experience delayed deliveries or failures over the next ~48 hours as retries and queues fully clear.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 01:59 PM UTC
- Resolved
- Apr 30, 2026, 02:44 PM UTC
- Duration
- 44m
Timeline · 2 updates
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investigating Apr 30, 2026, 01:59 PM UTC
We are investigating an issue impacting Workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 30, 2026, 02:44 PM UTC
Between 9:45 AM EDT (UTC -04:00) on Apr 30, 2026 and 10:30 AM EDT (UTC -04:00) on Apr 30, 2026, some customers experienced errors when creating or updating workflows. The root cause has been resolved, and no data was lost. We apologize for any inconvenience and appreciate your patience as we resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 08:02 PM UTC
- Resolved
- Apr 30, 2026, 03:10 PM UTC
- Duration
- 19h 8m
Affected: Marketing Tools
Timeline · 3 updates
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identified Apr 29, 2026, 08:02 PM UTC
We estimate that we will restore service in the next several days. We are mitigating impact from an issue with a third-party integration, and monitoring the situation closely. If you have trouble posting, please retry or post directly on Instagram. We will be back with an update within 6 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoring Apr 30, 2026, 02:15 AM UTC
We have mitigated an issue with publishing of some Instagram posts since April 23. We're monitoring performance closely to make sure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 30, 2026, 03:10 PM UTC
Between April 23 and April 29, some customers in experienced issues with publishing Instagram posts. This was caused by an integration issue. As of April 29 6:17 PM, our social publishing tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 03:25 PM UTC
- Resolved
- Apr 21, 2026, 07:37 PM UTC
- Duration
- 4h 12m
Affected: CRMMarketing ToolsChat & Automation
Timeline · 3 updates
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monitoring Apr 21, 2026, 03:25 PM UTC
We've addressed the issue that caused workflow execution delays in North America since 08:57 AM EST. We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoring Apr 21, 2026, 06:33 PM UTC
We've addressed the issue that caused workflows and automation to be delayed in North America since 09:22 AM EST. We're monitoring performance closely to ensure the tools recover properly. Some email workflow actions continue to be delayed up to 6 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 21, 2026, 07:37 PM UTC
Between 08:57 AM EST and 3:34 PM EST some customers in North America experienced issues with workflow and automation delays. This was caused by an issue processing a small subset of actions causing a backlog in the processing. As of 3:34 PM EST, our systems are working properly and the incident has been fully resolved. We are continuing to monitor for further impact. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 07:23 PM UTC
- Resolved
- Apr 16, 2026, 07:44 PM UTC
- Duration
- 21m
Timeline · 3 updates
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investigating Apr 16, 2026, 07:23 PM UTC
We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.
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identified Apr 16, 2026, 07:32 PM UTC
We estimate that we will restore service in the next half an hour. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 16, 2026, 07:44 PM UTC
Between 12:19 PM (UTC -07:00) and 12:40 AM (UTC -07:00), many customers in North America experienced issues with marketing tools, operations tools, sales tools, service tools. This was caused by a server impairment. As of 12:40 AM (UTC -07:00), our marketing tools, operations tools, sales tools, service tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 03:16 PM UTC
- Resolved
- Apr 16, 2026, 03:36 PM UTC
- Duration
- 19m
Affected: CRMSales Tools
Timeline · 3 updates
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investigating Apr 16, 2026, 03:16 PM UTC
We are investigating an issue impacting sales tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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identified Apr 16, 2026, 03:31 PM UTC
We have identified an issue impacting quote generation from deal records. Users can still create quotes from the quote index page. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 16, 2026, 03:36 PM UTC
Between 10:56 AM (UTC -04:00) and 11:30 AM (UTC -04:00), many customers in all affected regions experienced issues with generating quotes from deal records. As of 11:30 AM (UTC -04:00), quote generation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 02:50 PM UTC
- Resolved
- Apr 09, 2026, 04:53 PM UTC
- Duration
- 2h 2m
Affected: CRMReports
Timeline · 3 updates
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monitoring Apr 09, 2026, 02:50 PM UTC
We’ve identified the issue that is causing impairments in Activities and Events features beginning at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We’re addressing the cause of this issue. Only customers hosted in North America are currently impacted. We will be back with an update within an hour.
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monitoring Apr 09, 2026, 03:53 PM UTC
We've addressed the issue that was causing Activity and Event feature impariment starting at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We're monitoring the tools closely to ensure all processes recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within an hour.
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resolved Apr 09, 2026, 04:53 PM UTC
Activity and Event features are no longer experiencing impairments. We've identified and addressed the cause of the delays that began at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026 as a problem with a database configuration. The issue is now fully resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 08:51 PM UTC
- Resolved
- Apr 08, 2026, 08:51 PM UTC
- Duration
- —
Affected: CRMSales ToolsService Tools
Timeline · 1 update
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resolved Apr 08, 2026, 08:51 PM UTC
Between 04:35 PM (UTC -04:00) and 04:50 PM (UTC -04:00), some customers in North America experienced issues with event processing delays. This was caused by a server impairment. As of 04:50 PM (UTC -04:00), event processing is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 03:54 PM UTC
- Resolved
- Apr 08, 2026, 03:54 PM UTC
- Duration
- —
Affected: CRMSales Tools
Timeline · 1 update
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resolved Apr 08, 2026, 03:54 PM UTC
Between 10:55 AM (UTC -04:00) and 11:28 PM (UTC -04:00), some customers in all affected regions experienced issues with company record creation. This was caused by bad deploy which has been rolled back. As of 11:28 PM (UTC -04:00), company record creation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 03:24 PM UTC
- Resolved
- Apr 07, 2026, 04:48 PM UTC
- Duration
- 1h 23m
Timeline · 5 updates
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investigating Apr 07, 2026, 03:24 PM UTC
We are currently experiencing delays with data processing and page performance. Some users may notice that updates are delayed by up to 30 minutes and pages are loading slower than expected. We are investigating the cause and will provide updates shortly.
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investigating Apr 07, 2026, 03:39 PM UTC
Events processing in HubSpot is experiencing delays of up to 30 minutes in North America since 10:00 AM (UTC -04:00). This may impact tools such as Automation/Workflow triggers, CRM Events Timeline, Reporting, and Frontend dashboard components in HubSpot We are investigating the cause and will update this page when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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investigating Apr 07, 2026, 04:12 PM UTC
We are continuing to investigate events processing delays in HubSpot in North America. In order to alleviate downstream processing bottlenecks List Segmentation updates may be delayed. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoring Apr 07, 2026, 04:23 PM UTC
We've addressed the issue that caused event processing to be delayed in North America since 10:00 AM (UTC -04:00). The issue has been isolated to List Segmentation processing which is still delayed, but recovering. We're monitoring performance closely to ensure all tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 07, 2026, 04:48 PM UTC
Between 10:00 AM (UTC -04:00) and 12:45 PM (UTC -04:00), some customers in North America experienced delays with event processing. This was caused by a server impairment. As of 12:45 PM (UTC -04:00), event processing is restored and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 06:59 PM UTC
- Resolved
- Apr 06, 2026, 07:08 PM UTC
- Duration
- 8m
Affected: CRMMarketing ToolsWebsiteSales ToolsService ToolsChat & AutomationReportsIntegrationsMobile
Timeline · 2 updates
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monitoring Apr 06, 2026, 06:59 PM UTC
We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Apr 06, 2026, 07:08 PM UTC
Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 08:56 PM UTC
- Resolved
- Mar 25, 2026, 09:17 PM UTC
- Duration
- 20m
Affected: CRMSales Tools
Timeline · 2 updates
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investigating Mar 25, 2026, 08:56 PM UTC
We are investigating an issue impacting Email replies. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Mar 25, 2026, 09:17 PM UTC
Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 02:42 PM UTC
- Resolved
- Mar 23, 2026, 03:22 PM UTC
- Duration
- 39m
Affected: Marketing ToolsWebsite
Timeline · 3 updates
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investigating Mar 23, 2026, 02:42 PM UTC
We are investigating an issue impacting Forms. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoring Mar 23, 2026, 02:48 PM UTC
We've addressed the issue that caused Forms to be unavailable in all affected regions since 10:26 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Mar 23, 2026, 03:22 PM UTC
Between 10:15 AM (UTC -04:00) and 10:37 AM (UTC -04:00), all customers in all affected regions experienced issues with Forms on landing pages. This was caused by a server impairment. As of 10:37 AM (UTC -04:00), our Forms on landing pages are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 07:31 PM UTC
- Resolved
- Mar 19, 2026, 07:41 PM UTC
- Duration
- 10m
Affected: CRM
Timeline · 2 updates
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monitoring Mar 19, 2026, 07:31 PM UTC
We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Mar 19, 2026, 07:41 PM UTC
We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 11:39 AM UTC
- Resolved
- Mar 05, 2026, 12:26 PM UTC
- Duration
- 46m
Affected: CRMService ToolsChat & Automation
Timeline · 5 updates
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identified Mar 05, 2026, 11:39 AM UTC
We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.
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identified Mar 05, 2026, 11:53 AM UTC
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
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identified Mar 05, 2026, 11:57 AM UTC
We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
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monitoring Mar 05, 2026, 12:12 PM UTC
We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
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resolved Mar 05, 2026, 12:26 PM UTC
The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 09:10 PM UTC
- Resolved
- Feb 25, 2026, 09:37 PM UTC
- Duration
- 27m
Affected: Chat & Automation
Timeline · 2 updates
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investigating Feb 25, 2026, 09:10 PM UTC
We are investigating an issue impacting workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Feb 25, 2026, 09:37 PM UTC
Workflows are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Workflows should be working properly. No data was lost.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 06:53 PM UTC
- Resolved
- Feb 19, 2026, 06:54 PM UTC
- Duration
- 55s
Affected: CRM
Timeline · 2 updates
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monitoring Feb 19, 2026, 06:53 PM UTC
We've addressed the issue that caused CRM record creation to be unavailable since 1:11 PM EST (UTC -05:00) on Feb 19, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.
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resolved Feb 19, 2026, 06:54 PM UTC
CRM record creation is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and CRM record creation should be working properly. No data was lost.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 11:01 AM UTC
- Resolved
- Feb 18, 2026, 12:24 PM UTC
- Duration
- 1h 22m
Affected: CRMMarketing ToolsWebsiteSales ToolsService ToolsChat & AutomationReportsMobile
Timeline · 3 updates
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investigating Feb 18, 2026, 11:01 AM UTC
We are investigating an issue impacting session expirations and disconnections. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoring Feb 18, 2026, 11:19 AM UTC
We've addressed the issue that caused sessions to be invalidated in North America, Europe, the Asian Pacific since 08:48 AM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Feb 18, 2026, 12:24 PM UTC
Between 08:48 AM (UTC +00:00) and 12:20 AM (UTC +00:00), many customers in all affected regions experienced issues with session invalidation. This was caused by a load balancer impairment. As of 12:20 AM (UTC +00:00), our session invalidation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 11:16 AM UTC
- Resolved
- Feb 10, 2026, 11:42 AM UTC
- Duration
- 25m
Affected: Sales Tools
Timeline · 3 updates
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investigating Feb 10, 2026, 11:16 AM UTC
Scheduling meetings with Google Meet isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.
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investigating Feb 10, 2026, 11:21 AM UTC
The choice to add "Google Meet" links in meetings isn't available right now for some customers . We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.
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resolved Feb 10, 2026, 11:42 AM UTC
Between 10:30 AM (UTC +01:00) and 12:20 PM (UTC +01:00), some customers in all affected regions experienced issues with our Google Meet integration. This was caused by a rollout issue. As of 12:20 PM (UTC +01:00), our our Google Meet integration are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 09:06 PM UTC
- Resolved
- Feb 05, 2026, 09:36 PM UTC
- Duration
- 29m
Timeline · 3 updates
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identified Feb 05, 2026, 09:06 PM UTC
We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
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monitoring Feb 05, 2026, 09:20 PM UTC
We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
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resolved Feb 05, 2026, 09:36 PM UTC
Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:22 PM UTC
- Resolved
- Feb 05, 2026, 09:41 PM UTC
- Duration
- 5h 18m
Affected: Chat & Automation
Timeline · 4 updates
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investigating Feb 05, 2026, 04:22 PM UTC
We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.
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identified Feb 05, 2026, 08:08 PM UTC
We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.
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monitoring Feb 05, 2026, 09:15 PM UTC
We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.
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resolved Feb 05, 2026, 09:41 PM UTC
Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.
Read the full incident report →
