HubSpot incident

Multiple apps are unavailable for some customers

Notice Resolved View vendor source →

HubSpot experienced a notice incident on October 20, 2025, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:34 AM UTC
Resolved
Oct 20, 2025, 10:45 AM UTC
Duration
2h 10m
Detected by Pingoru
Oct 20, 2025, 08:34 AM UTC

Update timeline

  1. investigating Oct 20, 2025, 08:34 AM UTC

    Multiple apps aren't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

  2. investigating Oct 20, 2025, 08:46 AM UTC

    We are investigating an issue impacting multiple HubSpot apps. We are working with our cloud platform provider, AWS, to resolve it.

  3. identified Oct 20, 2025, 09:09 AM UTC

    We've identified the issue that's been preventing HubSpot software from loading since 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

  4. monitoring Oct 20, 2025, 09:33 AM UTC

    We've addressed the issue that prevented HubSpot from loading beginning at 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're monitoring performance closely to ensure the software recovers properly. We will be back with an update within 30 minutes.

  5. monitoring Oct 20, 2025, 10:15 AM UTC

    We've addressed the issue that caused multiple apps to be unavailable since 3:42 AM EDT (UTC -04:00) on Oct 20, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 30 minutes.

  6. resolved Oct 20, 2025, 10:45 AM UTC

    HubSpot is now working for all users. We identified and addressed the root cause of the issue that prevented HubSpot from loading, and the issue is fully resolved. No data was lost.