Is HotDoc down?

Last checked 1m ago
Current status
HotDoc is up

No active incidents. All 21 components operational.

HotDoc is operational right now. Last checked 1m ago; the most recent incident resolved 1d ago.

Real-time HotDoc status, recent outages, and incident history: pulled directly from HotDoc's official status page at status.hotdoc.com.au every 5 minutes. Pingoru tracks 21 HotDoc services and has captured 1 incident in the last 90 days (99.85% uptime). Get email, Slack, Discord, or webhook alerts the moment HotDoc reports a new incident, free for 3 monitors, no credit card.

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HotDoc uptime 99.85% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 2d 18h
    Started Oct 30, 2026, 03:19 AM UTC · Resolved Nov 01, 2026, 09:54 PM UTC
    hotdoc.com.au
    Timeline · 3 updates
    • identified · Oct 30, 2026, 03:19 AM UTC

      From about 1:10pm AEDT today, a background data sync caused a slowdown that affected HotDoc. During this time, the website, patient app and clinic access may have stopped working or been very slow. Current status We've identified the cause and paused the affected sync. Services are recovering, and queues are recovering. Customer may continue to still experience some delay while we clear the backlog. We'll post another update as soon as we have more information or the issue is resolved.

    • monitoring · Oct 30, 2026, 03:56 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Nov 01, 2026, 09:54 PM UTC

      This incident has now been resolved and all processing should be resume to normal status.

    Latest: This incident has now been resolved and all processing should be resume to normal status.

Incident record

Since April 2026 · Statuspage by Atlassian · 21 components checked every 5 minutes
51incidents recorded
8last 12 months
1last 90 days
14 hourstypical duration, 12 months

The longest incident in the last year, Degraded Performance on October 30, 2026, ran for 3 days. 1 maintenance window announced in the same period.

Most affected components, last 12 months

  • hotdoc.com.au7
  • Integrations3
  • Connector2
  • Kiosk2
  • Sidebar2

Latest incidents

  • Degraded Performance October 30, 2026 · 3 days · degraded service

    From about 1:10pm AEDT today, a background data sync caused a slowdown that affected HotDoc. During this time, the website, patient app and clinic access may…

  • Degraded performance impacting Payment collection. May 18, 2026 · 4 hours · degraded service

    We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments…

  • Kiosk Check-In Not Working May 6, 2026 · 96 minutes · degraded service

    We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails…

Outage history

Past 90 days · 1 incident View full outage history →
  • Started Oct 30, 2026, 03:19 AM UTC · Resolved Nov 01, 2026, 09:54 PM UTC · 2d 18h