HotDoc experienced a minor incident on May 6, 2026 affecting hotdoc.com.au and Kiosk, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 01:49 AM UTC
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen. Engineering has confirmed this is related to the partial matching incident and is being addressed as a separate incident. Our team is working to resolve both issues as a priority and will provide further updates as they become available.
- investigating May 06, 2026, 03:26 AM UTC
We are continuing to investigate this issue.
- resolved May 06, 2026, 03:26 AM UTC
We can confirm that this issue has now been resolved and functionality for Kiosk Check-in should be back to normal.